Friday, October 23, 2020

5 Steps to Protecting Your Digital Home

Now that devices like digital door locks, refrigerators and smart assistants have become prevalent in American homes, hackers have a new way to target devices to hack. 

The National Cybersecurity Alliance has written the above poster to shed light on ways to combat this. Extra measures like those listed below are good ways to put an extra blocker on the two primary places of hacker access into our lives.

  • Secure Wi-Fi 

  • Dual-Authentication Logins (Like Duo!)

  • Constantly checking for software updates from our hardware and software makers is also crucial since the updates are usually made in direct response to potential vulnerabilities. 

  • Limiting the information being posted on social media regarding your location will impede a hacker’s ability to pinpoint your home to begin hacking

Fore more information and tips on protecting your devices and yourself please check out this digital poster. 

Special thanks to Lisa Juncaj for passing this poster along! 

Thursday, October 22, 2020

Google Workspace New Dynamic Emails Feature

 Google Workspace Update

This update makes it easier to manage access requests to Google Drive files by sending dynamic emails. Dynamic emails allow you to respond to the request without leaving Gmail. 


When someone requests access to a Google Drive file, you’ll receive an email with the access request. The email lets you review the request, choose the access level and grant access directly from the email. It will work for Gmail on the web, on Android devices and on Apple devices.


For more information about this update, please check out this link.

Wednesday, October 21, 2020

COMPLETE: Horan Hall - Brief Network Outage - 10/21 at 8am

UPDATE: As of 925am on 10/21/2020, the generator test in Horan Hall is now complete.

______________________________________________________________________________________________________

Physical Plant will be conducting a generator test in Horan Hall on Wednesday, October 21st

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Horan Halls will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Tuesday, October 20, 2020

Turn It In Experiencing Issues

Currently the website, turnitin.com, is experiencing a power failure. This means that you may not be able to access or upload anything to the website. 

Please use this link to monitor the status of turnitin.com

Tell ITS!

 #TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

You can use the Feedback option to let us know how you think we're doing.  

  • Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that info more widespread! Your input and ideas are important to us and could be beneficial to all of Manhattan College! 

  • Have a good experience? Let us know! 

  • Have a bad experience?  Let us know what went wrong so we can correct it for the future.  

  • Have an idea to improve tech at the college?  We want to know about it.  

  • Make sure to give us your name so we can give you credit if the idea is implemented.


If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one below, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.

Monday, October 19, 2020

GSuite is now Google Workplace

 GSuite has now been rebranded to Google Workplace. This means that you might be seeing Google Workplace in future communications from ITS and Google. 

Other than the name change, there should be no disturbances to your @manhattan.edu account or the features you receive through it. 

For more information on this change, please reference this article

Miguel Hall Maintenance -10/30 - 6AM-7AM

Update: This maintenance has been completed as of 6:43AM

ITS will be conducting maintenance in Miguel Hall on Friday, October 30th from 6am to 7am. This maintenance may cause outages in both wired and wireless services. 


This planned network maintenance will cause brief network outages for both the wired and wireless networks throughout Miguel Hall. 


If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for any inconvenience that this may cause.

Friday, October 16, 2020

Miguel Hall Maintenance -10/19 - 6:30AM-7:30AM

Update: This maintenance has been completed as of 7:40AM.

 ITS will be conducting maintenance in Miguel Hall on Monday, October 19th from 6:30am to 7:30am. This maintenance may cause outages in both wired and wireless services. 


This planned network maintenance will cause brief network outages for both the wired and wireless networks throughout Miguel Hall. 

If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for any inconvenience that this may cause.

COMPLETE: Lee/Horan Hall - Brief Network Outage - 10/19 at 9am

UPDATE: As of 1138AM, on 10/19/2020, the generator test has been completed.

______________________________________________________________________________________________________

Physical Plant will be conducting a generator test in Lee Hall and Horan Hall on Monday, October 19th. The generator test will commence in Lee Hall first at 9am, followed by Horan Hall at 1030am.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

Only Lee and Horan Halls will be affected during this generator test. This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

Wednesday, October 14, 2020

COMPLETE - Planned Network Maintenance - 10/17 @ 6AM

UPDATE: As of 620am, this maintenance is complete.


ITS will be performing maintenance on our primary router on Saturday, October 17 from 6am - 7am. This maintenance will be to increase our BGP Peering Cache to avoid any potential issues in the future.

This planned network maintenance will cause brief network outages for both the wired and wireless networks throughout the campus. 

If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for any inconvenience that this may cause.

Tuesday, October 13, 2020

Miguel Hall Maintenance - 7am - 8am

Update: This Maintenance has been completed as of 7:40AM.

ITS will be conducting maintenance in Miguel Hall on Thursday, October 15 from 7am to 8am. This maintenance may cause outages in both wired and wireless services. 

This planned network maintenance will cause brief network outages for both the wired and wireless networks throughout the campus. 

If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973. We apologize for any inconvenience that this may cause.

Friday, October 9, 2020

Important Reminder: Update VIA App

ITS is aware that some clients are experiencing issues when using the Kramer screencasting program. We will begin to update the Kramer Systems soon and ask that you do the following:


We are asking that you check to make sure that your App on your device is fully up to date. When you open the app up and it prompts you to update to the latest version, please do so. This will help to mitigate potential issues during usage. 



Google Licensing Issue Some Accounts Cannot Record or Livestream


Update 10/19/20:

ITS leadership is following up with Google as licenses were presented to us as having the same functionality.  According to this link, licenses are not the same.  Employees are assigned the "Full-domain license" and students and non person accounts are assigned the "Partial-domain license".  While we are inquiring with Google about this discrepancy, the assignment of licenses will not change.  This means that unless Google adjusts their licensing terms, only employees will be able to record and livestream going forward.  If a club or student needs to record or livestream, an employee must make the calendar invite.  As long as an employee makes the event, it will be able to be recorded and livestreamed.  We apologize for any confusion.  Please remember that the enhanced features provided to us during the beginning of the pandemic, were free during a limited time.  Once this time expired we need to pay for these licenses.

Original Post:

As you may be aware, Google provided us with free enhanced features, including recording and live-streaming, to our account through September 30th due to COVID-19.  We recently upgraded our Google Licenses to continue these enhanced services and this change was applied today. We are getting reports that some accounts can no longer Record or Livestream. We have to follow up with Google to determine the root cause. Once we have it sorted out, we will update here. We apologize for any inconvenience and ask for your patience as we get to the bottom if this.

Wednesday, October 7, 2020

Microsoft Office 365 Outage

Update:  All seems back up as of 6:34PM

 ITS is aware of a Microsoft Office 365 Outage.  Microsoft is aware of the issue and working to resolve it.  You can always check the status of Office 365 here: https://status.office365.com/

We will continue to monitor the situation and update this blog post when service is fully restored.

Google Meet Attendance Feature Temporarily Paused

If there is a need for an attendance report while Google works out the kinks, employees can submit a request for an attendance report using this service.

Original Post 10/7/20:

 At this time, Google has announced that they have paused the Attendance Report feature temporarily. This means that you will not be receiving an email after your Meet has ended with the attendees and their attendance information right now. 

Please make sure to check the ITS blog and announcements frequently, as we will post an another announcement when the feature resumes. 

For more information about this feature and the pause, please reference this link.


Friday, October 2, 2020

Transitioning to Remotely

In order to provide a better experience for remote learning and computing, ITS is transitioning away from Apporto and switching to the Manhattan College Remotely Platform. You can access Remotely by going to https://remotely.manhattan.edu, and logging in with your Manhattan College Credentials. More information about logging into Remotely can be found in this Knowledge Base article. 

On Remotely, you can access any computer lab and software that you would by visiting a computer lab in person. For a list of what software is available and where, please refer to this Knowledge Base article.

Users will be able to log in to Apporto until 4:30PM Monday, October 5th, 2020 in order to move any saved files off of Apporto. Files can be backed up using Google Drive. After this time, users will no longer be able to log in to Apporto and any files saved there will be lost. Please note that during this time, software on Apporto will not work. 

If you have any questions, please contact ITS at its@manhattan.edu.