New Student Employment Opportunities with ITS!

  ITS is hiring and looking to fill the following 2 student positions ASAP: 

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

New Campus Tech Alert! RLC 103 Chromboxes

 This summer, RLC 103 received some new tech and we want to invite you to come use it! 

RLC 103 is now equipped with 10 brand new chromboxes that you can use with improved ease. You may notice that the start screen looks a little different from other computer lab computers on campus but we have made this handy guide for navigating these fast new machines. 

ITS encourages you to come down to RLC 103 and check them out! The major benefits are: 

1. No longer require you to sign in! That's right, you heard correctly. You will only need to sign out of your session when you are done using the chromebox. This ensures a quick start to your session. You will still need to sign into your email, calendar, etc, but will not need to sign in to start your session.  Note: One sign in is often enough when staying in Manhattan College sites.
   
   

2. They can be used to access other computers on campus that contain important software. You can use Remotely to access other computers on campus that are equipped with necessary softwares such as AutoCad, SPSS, MATLAB, and others.

New Student Employment Opportunities with ITS!

 ITS is hiring and looking to fill the following 3 student positions ASAP: 

• Technical Writer is responsible for helping the Technology Training Coordinator create documentation and training for various technologies, software, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.  For a more detailed description please check the Student Employment website for this listing.

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

New Student Employment Opportunities with ITS!

ITS is hiring and looking to fill the following 3 student positions ASAP: 

• Technical Writer is responsible for helping the Technology Training Coordinator create documentation and training for various technologies, software, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.  For a more detailed description please check the Student Employment website for this listing.

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

Google Workspace New Dynamic Emails Feature

 Google Workspace Update

This update makes it easier to manage access requests to Google Drive files by sending dynamic emails. Dynamic emails allow you to respond to the request without leaving Gmail. 

When someone requests access to a Google Drive file, you’ll receive an email with the access request. The email lets you review the request, choose the access level and grant access directly from the email. It will work for Gmail on the web, on Android devices and on Apple devices.

For more information about this update, please check out this link.

Flexible Learning Classroom Demo Video

If you were unable to attend the Flexible Classroom Learning Demo this summer then please check out this ITS created video reviewing the use of the new technology installed in the classrooms.

This video gives you a description of the technology that has been added to the classrooms as well as a brief demonstration of how to use them. Please note: as of 8/24 this video needs some minor editing final touches but can still be used as a resource to help prepare for the return of the classes. 

ITS encourages you to watch the video to familiarize yourself with the technology prior to the start of classes. 

ITS is still offering training for the week of 8/24 on Wednesday and Thursday and you can sign up here. 

New Student Employment Opportunities with ITS!

ITS is hiring and looking to fill the following 3 student positions ASAP: 

• Technical Writer is responsible for helping the Technology Training Coordinator create documentation and training for various technologies, software, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.  For a more detailed description please check the Student Employment website for this listing.

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  
  
• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

New Meet Features Coming To Help Moderate and Engage Students!

Meet features help engage students and moderate classes

This year, as educators conducted class remotely, the equivalent of over 1,300 years of learning took place each day on Google Meet. With more than 140 million educators and students now using G Suite for Education worldwide to create, collaborate and communicate, many more schools and educators are using Meet to stay connected. [Google is] excited to share some Meet features that will be launching later this year to help educators improve moderation and engagement in remote or hybrid learning environments.

Read the full post.

Reposted from Google's Education blog

https://www.blog.google/outreach-initiatives/education/new-meet-features-for-edu

Friendly Reminder: 4 Brand New Google Meet Features

This is a friendly reminder that Google is rolling out 4 new top requested features. These new features will help ensure that your future Google Meets run seamlessly and effortlessly.  You will be able to focus more on your meeting now! 

1. Tiled layouts for larger calls. You can now see 10+ people in a tiled view during your meetings.

2. Present higher-quality video content with audio. This means that you will now be able to more successfully show a video with audio while you are presenting to a meeting. This can be done by now selecting "present a Chrome tab" when sharing your screen. 

3. Low light mode. Google Meet can now auto adjust your video to make you more visible when you are in sub-optimal lighting conditions. This is currently being rolled out for smart phone users but will become available to web users in the future. 

4. Noise cancellation. Meet can now filter out some background noises such as the dog barking or the sound of someone typing while you are in the meeting. 

These features will be rolled out within the next couple of weeks, with some users possibly already having access to them. For more information on these features and their timelines,  please visit this link. 

2 New Student Employment Opportunities!!

The Technology Training Team of ITS is hiring and looking to hire at least 2 new student employees.

The positions are for that of a Technical Writer (Work Study) and Video Specialist (Work Study)!! They are both 20 hrs/week and can be done remotely!! The start date is ASAP!!

• The Technical Writer is responsible for helping the Technology Trainer create documentation and training for various technologies, softwares, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.   

• The Video Specialist is responsible for helping the Technology Trainer create video tutorials and trainings for various technologies, softwares, programs, devices, and equipment, etc. 

Both of these positions are listed on the Student Employment website. Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

4 Brand New Top Requested Features In Google Meet!

Google is rolling out 4 new top requested features. These new features will help ensure that your future Google Meets run seamlessly and effortlessly.  You will be able to focus more on your meeting now! 

1. Tiled layouts for larger calls. You can now see 10+ people in a tiled view during your meetings.

2. Present higher-quality video content with audio. This means that you will now be able to more successfully show a video with audio while you are presenting to a meeting. This can be done by now selecting "present a Chrome tab" when sharing your screen. 

3. Low light mode. Google Meet can now auto adjust your video to make you more visible when you are in sub-optimal lighting conditions. This is currently being rolled out for smart phone users but will become available to web users in the future. 

4. Noise cancellation. Meet can now filter out some background noises such as the dog barking or the sound of someone typing while you are in the meeting. 

These features will be rolled out within the next couple of weeks, with some users possibly already having access to them. For more information on these features and their timelines,  please visit this link. 

New Version of Chrome Grid View

A new version of the GridView extension for Google Meet has been released.

This is because Google has released a new version of the GridView which can be downloaded from here.

You will need to select “Add to Chrome” and then a window will appear asking your permission to add the extension, select “Add extension”.

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Once you have added this extension you will have the most up to date version of GridView.