Updates to JasperNet Account Self-Help Tool (start.manhattan.edu) Coming Soon

Updates to the college's JasperNet Account self-help tool: start.manhattan.edu will be released this week.

The 24/7 start.manhattan account tool allows one to activate a new account, reactivate an old account, and manage account access credentials.

The update better aligns the design with the college's current online web presence. As part of the update, we have also committed to following the practice of accessible web design to insure that the web pages are usable by everyone.

Besides the visual facelift, the tool update includes:

• a front-page reorganization, with a more prominent Account Management section for existing users to provide or update an account recovery email address and change password, as needed
• more and better confirmation emails at numerous steps of the account activation and management process, with emphasis on new user onboarding
• a new Captcha solution, which replaces the challenge of deciphering characters or audio with a simple action to be taken by the person using the site. This functions to ensure that internet users filling out forms are indeed humans, thwarting the amount of spam produced by bots 

We encourage you to take a look at the new tool, and perhaps take the opportunity to update and/or provide a recovery (personal) email address for your account.  This will allow you to recover your account in the future without the involvement of ITS.  We also encourage you to change your password.

Additional workflow enhancements to streamline the employee onboarding process will be added in the coming weeks.

start.manhattan.edu self-help JasperNet account tool

Keep Control of Your Jaspernet Account... Make Sure that Your Personal Email is On File!

We want to make sure that your correct personal email address is on file so that we can verify your account when you are not on site. This is critical if you are troubleshooting Jaspernet account access remotely.

Please follow the instructions here to update your personal email address on file.

JasperNet Account Enhancements

A number of enhancements to your JasperNet Account are in the process of being deployed over the course of the summer.  Some of the updates you may already have seen, while others are expected to be in place by the time you return to campus in August.  Based on feedback from the community and developments in technology, ITS has identified a number of changes to make accessing JasperNet services easier and more secure.

SSO - Single-SignOn

Just about all JasperNet services have been updated to use JasperNet Single-SignOn (SSO) for consistent secure access.  Remaining services have been identified and added to a roadmap to have SSO applied in the near future.

Additionally, the JasperNet SSO page has been updated to better identify help resources for users with access issues as well as include more information about the service prior to authentication.  A section with information about retrieving lost usernames/passwords as well as access policies has been added as well as a section highlighting important service-related announcements and updates.

Account Lifecycle

As students become alumni, we’ve made it easier to transition your JasperNet account for use “after Manhattan” by keeping a single username to access JasperNet systems.  While you may not have access to all of the resources that you enjoyed as a student, alumni accounts will still have access to some campus resources including self-service.  For members of the community that take on more than one role, such as an employee taking classes or an alum returning to Manhattan for a career or to further their education, a single username will now allow access to the appropriate resources based on your role(s) at the College.   

As a result of this enhanced account lifecycle, a standard naming convention will be used for ALL accounts generated after 7/1/2014 (student, alumni, or employee).  ITS is working closely with key campus offices to ensure new students and employees are provided their JasperNet account information quickly, easily, and securely.

start.manhattan.edu

ITS has implemented a new JasperNet Account self-help tool at http://start.manhattan.edu  This new tool was first implemented for the class of 2017 to activate their JasperNet Accounts and currently provides users with the ability activate a new account or change the password of their existing account.  By the end of the summer, users will be able to retrieve lost passwords to a personal email account and eventually by text message.  To ensure that you can securely recover a lost username or password, ITS will be asking users without a personal email or cell phone on file to securely update their account via the myMC portal as we approach the Fall 2014 semester.

JasperNet Single-Signon Pages Sport New Look; New Hardware Architecture

Manhattan College ITS will be rolling out an update to its JasperNet Single-Signon system today, April 21, 2014. The update consists of new service pages with enhanced functionality, running on new more robust hardware infrastructure.

New features include:

• A link to the start.manhattan.edu JasperNet account management self-help utilities, including:
  • Password Resets (automated - or via helpdesk call)  / Forgot my Password
  • Account Activation for New Students and others
• Link to ITS webpage to get Help / Assistance
• Links to Responsible Use and Annual Copyright Disclosures
• Any Site-Specific Messages
• Major Web Servers: Status
• Link to ITS System Alerts / Notices
  

Your Comments and Suggestions are appreciated to help continuously evolve and improve this.  As always, we invite you to TellITS. Alternatively, you may call the Client Services Help Desk @ X7973 to report any issues.

Tell ITS

#TellITS - We would like to express our gratitude to the Manhattan College community for continuing to reach out to us for tech support as well as provide us with feedback on our services. The 'Tell ITS' icon found on public computers across campus is a convenient way to communicate with us and help us identify technology-related issues.

Please continue to reach out to us via the TellITS form (http://manhattan.edu/tellits). You may also report issues to its@manhattan.edu or 718-862-7973. The faster we know about an issue, the faster we can resolve it. We need your continued support in helping us identify issues and get them resolved as quickly and efficiently as possible.

Tell ITS

#TellITS - We have been receiving multiple tech-support requests via the Tell ITS form (http://manhattan.edu/tellits) as well as relevant feedback which enables us to provide faster and more efficient service to the Manhattan College community.  Thank you!

If you come across a technology issue on campus, please continue to notify us via the TellITS form.  You may also report issues to its@manhattan.edu or 718-862-7973.  The faster we know about an issue, the faster we can resolve it. We need your ongoing help to identify issues and get them resolved as quickly and efficiently as possible.

New Student JaspernetID Format

Starting with the incoming Fall 2013 Freshmen class students will have a slightly different JaspernetID name format. Most notable the '.student' nomenclature will be dropped from all new students going forward.

New student accounts will be now be in the form

{First Initial}{Last Name Up to 17 Characters}{2 digit number}

For Example John Q. Public would be assigned a JaspernetID of:

jpublic01

With an email address of:

jpublic01@manhattan.edu

Please note the 2 digit number will not always be '01'.

The reason for this change is to make the transition from a student to an alum account more seamless. Going forward any student who receives a degree from Manhattan College will retain their email address indefinitely eliminating the need to migrate students out to a separate alumni domain after they graduate.

Alumni will continue to have full access to gmail and the google apps infrastructure and will have additional access to on campus resources such as the portal in the future.