Monday, August 21, 2017

Prioritized Support Monday 8/28 - Friday 9/8

Client Services will be providing priority support to classroom and network support requests from Monday 8/28 - Friday 9/8. Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

RESOLVED: Wifi affecting Thomas and Hayden Halls

UPDATE #3: ITS has resolved the wireless issues in Thomas Hall and Hayden Hall. If you continue to have any wireless issues, please contact ITS at its@manhattan.edu or at extensions-7973.

UPDATE #2: ITS is working with the wireless vendor to correct these issues. We apologize for this inconvenience.

UPDATE: ITS has determined the issue and is currently working on correcting it.

ITS had been made aware of an issue affecting the wireless networks in Thomas and Hayden Halls. We are currently troubleshooting the issue.

We apologize for the inconvenience and will update this blog post with any updates.

Monday, August 14, 2017

Client Services Closure Monday 8/21 11AM - 2PM

ITS Client Services offices will be closed from 11AM - 2PM on Monday 8/21 for mandatory staff training.  No support will be available during this time period.  Please plan accordingly.  We apologize for the inconvenience.

Prioritized Support Monday 8/14 - Friday 8/25

ITS teams will be extremely busy closing out summer projects and preparing classrooms and computer labs for the Fall 2017 semester from Monday 8/14- Friday 8/25.  Response times will be slower than normal and priority will be given to classroom and network support requests.  We apologize for any inconvenience.

Friday, August 11, 2017

8/11/2017: Upgrading DegreeWorks Production to 5.0.0

Starting at 9:00 AM today, 8/11/2017, ITS will be performing an upgrade on the production DegreeWorks environment. The upgrade requires a database upgrade, as well as, moving through several point releases with the DegreeWorks product. The maintenance is expected to take several hours and the production environment will be down for the entire maintenance window. We will update this blog post as we have more information on the progress and status of the upgrade.

- - - - -

Updated @ 4:30 PM:

The upgrade is complete. DegreeWorks should be fully accessible.

Thursday, August 3, 2017

Planned Network Maintenance Draddy/Thomas/Alumni Hall 8/18 at 7am

UPDATE 2: During the maintenance, it was found that some of the networking equipment was faulty and needed to be replaced. This caused the outage to last longer than anticipated. As of 3:30pm, this afternoon, the network maintenance in Draddy Gym and Alumni Hall has been completed successfully. The network maintenance in Thomas Hall will be put off until a later date. We apologize for this inconvenience.

UPDATE: Due to some power issues with the new equipment being installed, this maintenance is being pushed back to next Friday, Aug 18th at 7am. We apologize for any inconvenience.

ITS will be conducting network maintenance on the building network in Thomas Hall and Draddy Gym/Alumni Hall. This scheduled maintenance will be conducted on Friday, August 11th from 7am-10am. 

In order to improve the network reliability, there will be scheduled network maintenance in order to upgrade old and outdated networking equipment. This scheduled network maintenance will affect both the wired and wireless networks in Thomas Hall, Alumni Hall, and Draddy Gymnasium.

We apologize for the inconvenience that this may cause. If you have any questions, please contact ITS at extension x-7973 or via email at its@manhattan.edu.

Wednesday, August 2, 2017

Banner 9 - Scheduled Downtime 8/2/2017

Dear Colleagues,

ITS will apply Banner 9 patches and upgrades to the production environment tonight (August 2, 2017) between 10:00pm - 1:00am.  This will require 3 hours of downtime.

Thanks you,

Information Technology services.

- - - - -

Updated at 12:20 AM:

Maintenance is complete.

Tuesday, August 1, 2017

Banner 9 Known Issues

Below find information about the Banner 9 known issues and solutions in the form of a Knowledge Base Article to date:
Tuesday, August 1, 2017

Cursor Issue
There is sometimes a defect with Banner 9 in which the cursor disappears from the text box while typing. The cursor intermittently loses focus while the user is entering data into any input field. When entering a character, the cursor disappears and the user must use the mouse to select the field and continue typing.

Link to TeamDynamix Knowledge Base Article:  Banner 9 - Cursor Issue

Fixing the File Association Problem in Windows
When attempting to print or open a .log or .lis file, the computer is unable to open that file.

Link to TeamDynamix Knowledge Base Article:  Banner 9 - Fixing the File Association Problem in Windows


Fixing the File Association Problem in Mac OS X
When attempting to print or open a .log or .lis file, the computer is unable to open that file.

Link to TeamDynamix Knowledge Base Article: Banner 9 - Fixing the File Association Problem in Max OS X


Known Issue: "Nothing Happens When I Click This Button"
A problem that may be encountered in Banner 9 will prevent you from receiving any feedback when interacting with the interface. If you get this issue, check around for pop-up blocking issues. An alert to allow pop ups from "banner-app12.manhattan.edu" should be showing on the screen. This domain is Banner Production, so it is safe and should be allowed to produce pop ups.

Link to TeamDynamix Knowledge Base Article:  "Nothing Happens When I Click This Button"
Banner 9 Known Issue - Service Invocation Failed
ITS is aware of an issue where you may be presented with the below error message.  We are working to resolve this issue as rapidly as possible.

In the meantime, if presented with this message, close ALL browser windows and start over.  We apologize for any inconvenience cause by this workaround.

Banner 9 After-Update Support
An update to the Banner Forms interface was applied on Saturday 7/22.  ITS will have extra support resources dedicated to "Banner 9" questions starting Monday 7/24. While the update only affects the user interface (UI) to Banner Forms, there are some minor navigation changes and enhancements - most notably "Application Navigator" which now allows you to search for forms rather than remembering the form name. No data is being changed as a result of the update and functional processes are expected to remain the same as "Banner 8".



Ellucian (Banner vendor) has also been made aware of the update and will have "functional" support personnel available to any offices with questions about Banner 9. Banner users are encouraged to make use of the Banner 9 documentation below as well as Ellucian support resources (in addition to ITS). In addition to attending the campus Workshop Sessions (above), some campus offices have already worked with Ellucian support to dive deeper into Banner 9 including taking advantage of new navigation shortcuts.




Banner 9 - Fixing the File Association Problem in Windows

Issue

In Banner 9, when attempting to print or open a .log or .lis file, the computer is unable to open that file.

Cause

This is because the .lis and .log  files do not have a program associated with it. This requires the user to manually select the program to associate that file with.

Environment

Windows

Resolution

To solve this issue follow these steps:
  1. After downloading the file, locate the downloaded .lis or .log file by navigating to the Downloads folder on your computer.
  2. Then right-click on the file and select Open With.
  3. You will then be asked which program you would like to use to open the .lis or .log file.
  4. You can select either Notepad, Wordpad and Microsoft Word.
  5. Be sure to check "Always use this app to open .lis or .log files"

This link also provides more support and options for changing file associations. File Association and Default Programs
Link to TeamDynamix KBA:  Banner 9 - Fixing the File Association Problem Banner 9 - Fixing the File Association Problem in Windows

Banner 9 - Fixing the File Association Problem in Mac OS X

Issue

In Banner 9, when attempting to print or open a .log or .lis file, the computer is unable to open that file.

Cause

This is because the .lis and .log  files do not have a program associated with it. This requires the user to manually select the program to associate that file with.

Environment

Mac OS X

Resolution

  1. Click on the file in the Finder.
  2. Choose File→Get Info (Command+I). Alternatively, you can also right-click on the file and select Get Info.
  3. In the Info window, click the gray triangle to disclose the Open With pane.
  4. From the pop-up menu, choose an application such as TextEdit or Microsoft Word to open .log or .lis files.
    Image depicts how to associate .log and .lis files with a program on mac osx
  5. (Optional) If you click the Change All button at the bottom of the Open With pane, you make the selected program the new default application for all files of that kind.
    Notice the handy alert that appears when you click the Change All button and how nicely it explains what will happen if you click Continue.
* In Microsoft Word, if the output looks incorrectly formatted, you can switch the page orientation to landscape mode and change the size of the font.
Link for more support: OS X El Capitan: Choose an app to open a file
Link to TeamDynamix KBA Banner 9 - Fixing the File Association Problem in Max OS X