ITS: Secure a Spring Semester and Summer Job Now!

ITS is hiring and looking to fill the following student positions (multiple positions per role) ASAP:

*Please make sure to indicate if you would also be able to work during Summer 2023 *

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

ITS: New Self-Paced Technology Skill resource course now available!

ITS is excited to announce that we are launching a series of Technology training courses!

These courses are designed only to take about 15-30 minutes and can be taken at your own pace. Progress will be saved so you can start and then stop and pick up where you left off.  The purpose of these courses is to help brush up on technology and software skills to highlight how to use them to their full potential. We will release one course each month during the academic year (Fall and Spring semesters). The courses are entirely voluntary and are meant to be a helpful resource.  In each section, you will find at least one Knowledge Base Article (KBA) and a short quiz to complete.

February 2023’s Course is Google Chrome: The Basics. You can self-enroll in the course. 

March’s course will be, “Gmail: The Basics” and April's course will be “Google Calendar: The Basics”.

We will send out blog posts (Subscribe to the blog) and MC Announcements when the other courses will be open. 

ITS: Secure a Spring Semester and Summer Job Now!

ITS is hiring and looking to fill the following student positions (multiple positions per role) ASAP:

*Please make sure to indicate if you would also be able to work during Summer 2023 *

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

Planned Downtime: Banner (Please Read)

 Dear Colleagues,

This Friday night, Information Technology Services will be conducting maintenance which will require downtime for our Administrative System, Banner

When: March 10, 2023

Time: 9:00pm - 10:00pm

Thank you in advance for your patience.

Information Technology Services.

"Vector LMS, Higher Education Edition Online Learning" is not a phishing attack

Between March 2nd 11:45PM and March 3rd 12:30AM, safecolleges.com sent ~1100 emails to our community. These emails are legitimately from a vendor that Human Resources does business with.

Gmail displays a warning banner with a convenient "report phishing" button for most of the safecolleges.com emails.

Do not report these emails as phishing attempts. This email campaign helps the college comply with New York State law regarding sexual harassment.

Payroll Phishing Campaign

A malicious actor is sending paycheck picture attachments via email from a forged email address, payrolldepartment@manhattan.edu. An example email is included below.

These emails are "unauthenticated" by which that means the sending SMTP (email) server is not allowed to send as any @manhattan.edu address. ITS prevents delivery of such emails to ITS managed @manhattan.edu accounts. ITS also uses DMARC to notify all receiving SMTP (email) servers to be as careful as possible with unauthenticated @manhattan.edu emails. Unfortunately, DMARC is just a suggestion and not a command. So unauthenticated @manhattan.edu emails may still be delivered to phishing targets.

From: Payroll Department 
Date: Wed, Mar 1, 2023 at 1:39 PM
Subject: **PAYCHECK**
To: [redacted]


Good Day [redacted],

You are receiving this e-mail because your information has been registered and will be
scheduled for weekly payments directly from the Payroll department. The Paycheck that
covers the expenses for the office supplies you will be working with is attached in this
email. A Sales Representative will be assigned to assist you with the purchase of these
items once the funds are available from this deposit. Immediately proceed to make a mobile
deposit and contact your professor in charge once completed for clearance purposes.
Further Assignments as well as your employment documents will be sent once the supplies
are delivered. Kindly inform your professor letting him know that you have received this
email.

I have outlined Instructions on how to make a mobile deposit below.

Print out and cut it to a ( check size/shape ) At the back of your check endorse by
writing your 

Full name

Mobile Deposit Only

Your account number

Sign.

Once you are done, you make a mobile deposit on your mobile banking app

Thank You.
Best Wishes,
Payroll Department.



Please do not reply to this email message. It was sent from a notification-only address
that cannot accept incoming emails.


--
Respectfully,
Office of Financial Aid Administration
4513 Manhattan College Parkway
Riverdale, NY 10471
Phone: 718-862-7100
Fax: 718-862-8027
Monday thru Friday
9:00 am to 4:30 pm
manhattan.edu/finaid

Job Opportunity Scam

This afternoon a malicious actor, using a compromised @manhattan.edu account, sent over 2,500 phishing attempts to our organization.

If you received such a message please do not reply to it and do not follow its instructions. If you have already interacted with the malicious actor, do not do so anymore.

Phishing email body announcing a paid position where applicants will be considered on extremely suspicious basis of first-come-first-served. Recipients are instructed to send their full alias, email address and other information to a redacted 713 area code phone number.

ITS: New Self-Paced Technology Skill resource course now available!

ITS is excited to announce that we are launching a series of Technology training courses!

These courses are designed only to take about 15-30 minutes and can be taken at your own pace. Progress will be saved so you can start and then stop and pick up where you left off.  The purpose of these courses is to help brush up on technology and software skills to highlight how to use them to their full potential. We will release one course each month during the academic year (Fall and Spring semesters). The courses are entirely voluntary and are meant to be a helpful resource.  In each section, you will find at least one Knowledge Base Article (KBA) and a short quiz to complete.

February 2023’s Course is Google Chrome: The Basics. You can self-enroll in the course. 

March’s course will be, “Gmail: The Basics” and April's course will be “Google Calendar: The Basics”.

We will send out blog posts (Subscribe to the blog) and MC Announcements when the other courses will be open. 

Campus-Wide Wifi Upgrade - 2/27-2/28

UPDATE: This maintenance has been canceled.

In order to maintain a safe, secure, and reliable wireless network, ITS will be upgrading core equipment of our wireless infrastructure. This will start on February 27th at 10pm and is expected to last until February 28th at 3am. This maintenance will cause sporadic outages during the duration of the maintenance period and will affect devices that generally connect to the wireless network, including Kramer devices in classrooms. This maintenance will not affect the wired networks across campus.

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

Multi Head to be Replaced by HDMI and HDMI to USB-C Adapter

In our continued effort to provide the best value experience, as multi head cables are retired, they will be replaced with an HDMI cable paired with a USB-C to HDMI adapter.

Adapters in VGA Classrooms

Starting this weekend ITS will be placing HDMI to VGA & USB-C to VGA adapters in all classrooms that have VGA cables installed for laptop connections. Adapters should be in all identified classrooms by the end of March 2023.

Google Drive "Shared with me" Sorting Issue

It has been brought to our attention that there is an issue with sorting by date in the "Shared with me" section of Google Drive. We have reached out to Google support and they informed us that this is a Global issue being worked on by their engineering team. We were not provided a timeline for resolution. We were informed that Google would be emailing everyone when the issue is resolved.

25Live Technical Difficulties

Update 2:04PM 2/15/23: Collegenet indicates the issue is now resolved.

Collegenet has informed us about 25Live technical issues they are experiencing which can result in slow or interrupted service.

Banner Communication Manager Could Help You!

If you are finding yourself in need of sending a large email communication, Banner Communication Manager (BCM) may be a helpful resource for you! It saves you from manually inputting large amounts of email addresses and can also help personalize mass emails. If you are interested in learning about how to use BCM you can check out this article. 

If this is something you would like to explore further please email its@manhattan.edu for a BCM Consultation to arrange a setup and training session.

Friendly Reminder: Back Up Your Data

With the convenience of the cloud and apps like Google Drive, it’s pretty easy to forget to back up your data. This is just a friendly reminder to do so!

Data on Google Drive:

Make sure that you have all of your data backed up either on your hard drive, a storage device, or a separate cloud storage service.

File Streaming:

If you are using Drive File Stream, it is very important that you are regularly checking drive.google.com to make sure that your data is syncing/saving properly. 

Once you’re logged into your google drive via web browser make sure that any files you worked on using drive file stream are present and up to date. You can access your drive via file stream or web browser on any device. 

Losing data can be incredibly stressful, but it is preventable! Here are some previously shared tips: 

• Your critical data should never reside in a single place.
• The ideal backup strategy will typically include both an online backup service (Google Drive) to ensure your data is secure no matter what happens to your mobile device or computer.
• Running consistent, automatic backups is a straightforward process that will take a little time to set up and will require even less to maintain.
• Backups can be configured to run in real time when files on your computer are changed.
• Routinely test your backup solution to ensure you can recover your data in the event that you do actually need to restore from a backup.

If you have any questions or concerns about this please reference our knowledge base articles or contact the ITS Help Desk for further assistance! 

Information partially taken from: https://er.educause.edu/blogs/2017/9/september-2018-do-you-have-a-personal-backup-plan 

ITS Priority Support for January 18 - February 8, 2023

ITS Client Services will be providing priority support to classroom issues and network support requests from Wednesday, January 18th - Wednesday, February 8, 2023.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

ITS Priority Support for January 18 - February 8, 2023

ITS Client Services will be providing priority support to classroom issues and network support requests from Wednesday, January 18th - Wednesday, February 8, 2023.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Banner Communication Manager Could Help You!

If you are finding yourself in need of sending a large email communication, Banner Communication Manager (BCM) may be a helpful resource for you! It saves you from manually inputting large amounts of email addresses and can also help personalize mass emails. If you are interested in learning about how to use BCM you can check out this article. 

If this is something you would like to explore further please email its@manhattan.edu for a BCM Consultation to arrange a setup and training session.

Now Available: Instant ITS Blog Updates!

ITS has recently changed the way you can subscribe to our blog. 

This new subscription will allow you to get instant updates when a post is shared to the blog straight to your inbox! This is done by joining a Google group that sends out an email each time a post is shared. If you'd like to subscribe, please refer to this guide. 

Please note that if you have already subscribed but want to receive ITS blog updates faster by joining the group, you will need to subscribe using this link. 

Spring 2023 Classroom Technology Training Signup

ITS will be offering classroom technology training sessions from January 9th-17th.

The trainings will take place on campus with a member of the ITS technology training team.

The trainings will review the podium guides and basic troubleshooting for the technology in the classrooms. If possible, when signing up for a session, please include the classroom building and number you will be teaching in during the Spring. Please note some classrooms are different than others so the training will be specific to the type of classroom you are teaching in.

To sign up please click here.

ITS will also be offering training the first and second week of classes from January 18th to the 27th. Please email sleavey01@manhattan.edu to schedule a time to review the classroom technology during that time. These meetings are based upon room availability once classes begin.

Please feel free to reach out to Susanne Leavey (sleavey01@manhattan.edu) directly with any questions or to schedule an alternative time/date if none of the above work for you

Spring 2023 Classroom Technology Training Signup

ITS will be offering classroom technology training sessions from January 9th-17th.

The trainings will take place on campus with a member of the ITS technology training team.

The trainings will review the podium guides and basic troubleshooting for the technology in the classrooms. If possible, when signing up for a session, please include the classroom building and number you will be teaching in during the Spring. Please note some classrooms are different than others so the training will be specific to the type of classroom you are teaching in.

To sign up please click here.

ITS will also be offering training the first and second week of classes from January 18th to the 27th. Please email sleavey01@manhattan.edu to schedule a time to review the classroom technology during that time. These meetings are based upon room availability once classes begin.

Please feel free to reach out to Susanne Leavey (sleavey01@manhattan.edu) directly with any questions or to schedule an alternative time/date if none of the above work for you