Semesterly Reminder About Ticket Creation Best Practices

 Did you know your ticket could get lost? Sending an email the wrong way can cause your ticket to get lost. Please check out this article about ticket creation best practices to ensure that you get the help you need as quickly as possible. Remember that the best way to get help from ITS is to submit a ticket using our Service Catalog, its@manhattan.edu or a call to 718-862-7973. 

ITS Ticketing System Outage

Update June 2, 2025 2:13PM. As of about an hour ago, the outage has been resolved by TeamDynamix with a software rollback.

The ticketing system that ITS uses to accept requests is currently experiencing an outage. Until this is resolved, it is best to submit requests via phone 718-862-7973. 

Semesterly Reminder About Ticket Creation Best Practices

 Did you know your ticket could get lost? Sending an email the wrong way can cause your ticket to get lost. Please check out this article about ticket creation best practices to ensure that you get the help you need as quickly as possible. Remember that the best way to get help from ITS is to submit a ticket using our Service Catalog, its@manhattan.edu or a call to 718-862-7973.

Semesterly Reminder About Ticket Creation Best Practices

 Did you know your ticket could get lost? Sending an email the wrong way can cause your ticket to get lost. Please check out this article about ticket creation best practices to ensure that you get the help you need as quickly as possible. Remember that the best way to get help from ITS is to submit a ticket using our Service Catalog, its@manhattan.edu or a call to 718-862-7973.

Semesterly Reminder About Ticket Creation Best Practices

 Did you know your ticket could get lost? Sending an email the wrong way can cause your ticket to get lost. Please check out this article about ticket creation best practices to ensure that you get the help you need as quickly as possible. Remember that the best way to get help from ITS is to submit a ticket using our Service Catalog, its@manhattan.edu or a call to 718-862-7973.

Semesterly Reminder About Ticket Creation Best Practices

Did you know your ticket could get lost? Sending an email the wrong way can cause your ticket to get lost. Please check out this article about ticket creation best practices to ensure that you get the help you need as quickly as possible. Remember that the best way to get help from ITS is to submit a ticket using our Service Catalog, its@manhattan.edu or a call to 718-862-7973.

Resolved - TeamDynamix Ticketing System Loading Slow. Call for Immediate Support

Update from TeamDynamix:

"We are continuing to evaluate the performance issues experienced this morning starting at approximately 8:11am Eastern. As of 9:08am Eastern, performance has been restored. We are continuing to investigate the root cause."

Original Post from ITS:

Our ticketing system is loading exceptionally slow this morning. If you need immediate support, we recommend calling 718-862-7973.

TeamDynamix Email Outage

TeamDynamix, our ticketing system, had an outage yesterday that caused a delay in email delivery.  The outage has since been resolved by TeamDynamix and all is operating normally.  We apologize for any inconvenience this caused.

Director of Client Services & Operations and IT Training Coordinator to participate in nationwide webinar on remote teaching/working!

On Friday March 27th, 2020 from 11:00AM- 12:00PM Richard Musal, Director of Client Services & Operations, and Susanne Leavey, IT Training Coordinator, will be participating in a nationwide Webinar titled, “Higher Ed IT Leaders Share Insights for Managing Remote End-Users & Teamwork” hosted by TeamDynamix.

They will be discussing how ITS has been managing and coordinating the transition to remote learning and working on campus using our online ticketing system and knowledge base. If you are interested in learning more about this please use this link to register.

ITS Service Catalog is Full of Features

In addition to tracking any tickets you submit to the ITS HelpDesk the TeamDynamix Service Catalog has a variety of useful services.

The ITS Service Catalog screen offers a variety of productive applications.  This screen provides a snapshot of IT Services: from Equipment loan, to A/V & Event SetUp and Support, to customized Google Email and Calendar services:

Another useful feature: The "Ticket Request" tab offers a quick way to check on your outstanding ITS tickets.

Reach out to IT Services with any questions:

• Email: its@manhattan.edu
• Call: 718-862-7973

ITS Service Catalog is Full of Features

In addition to tracking any tickets you submit to the ITS HelpDesk the TeamDynamix Service Catalog has a variety of useful services.

The ITS Service Catalog screen offers a variety of productive applications.  This screen provides a snapshot of IT Services: from Equipment loan, to A/V & Event SetUp and Support, to customized Google Email and Calendar services:

Another useful feature: if you follow highlighted instructions, the "Ticket Request" tab offers a quick way to check on your outstanding ITS tickets:

IT Staff from St. Olaf College and Carleton College welcomed at Manhattan College

Left to right: R. Musal, A. Robinson, G. Quaglieni, K. Strode, J. Moberg, H. Malecha, A. McCarthy
IT Staff from St. Olaf College and Carleton College welcomed at Manhattan College 

Manhattan College IT Services Client Services & Operations team hosted IT staff from St. Olaf College and Carleton College in Minnesota. These two colleges are considering choosing TeamDynamix (TDX) service management system to manage their Helpdesk.

The IT staff from the two colleges made a trip out East to learn best practices of how Manhattan College utilizes TDX. As an early adopter of TeamDynamix and a success story for the seamless implementation and deployment of TDX, Manhattan College IT Services serves as a resource for other colleges and universities implementing this system.

Manhattan College ITS has been using TDX since 2013 to successfully manage our IT supports services to meet client requests across campus.  The ITS Helpdesk is able to leverage TDX to handle 9,000+ tickets per year.

ITS Ticketing System Upgrade Saturday November 3rd 2018

The ITS Ticketing System used to manage all service requests will be inaccessible on Saturday November 3rd, 2018.  ITS is closed on weekends so we do not believe this will impact service.  As per usual, requests that come in over the weekend will be attended to Monday November 5th, 2018.

ITS Service Catalog is Full of Features

In addition to tracking any tickets you submit to the ITS HelpDesk the TeamDynamix Service Catalog has a variety of useful services.

The ITS Service Catalog screen offers a variety of productive applications.  This screen provides a snapshot of IT Services: from Equipment loan, to A/V & Event SetUp and Support,  to customized  Google Email and Calendar services:

Another useful feature: if you follow highlighted instructions, the "Ticket Request" tab offers a quick way to check on your outstanding ITS tickets:

ITS Request Form Update Add Contacts

We know that sometimes when clients submit a ticket, they want colleagues updated.  We have enabled a new feature allowing contacts to be added to a ticket upon creation.  Next time you submit a ticket using the ITS Request Form, you can add contacts in the "Contact" field.

New Ticketing Report Tickets Opened Yearly

This report displays number of tickets opened by year.

To see all of our ticketing reports, please click here.

ITS Service Catalog is Full of Features!

In addition to tracking any tickets you submit to the ITS HelpDesk the TeamDynamix Desktop has many useful services which can be found when you click here:

The ITS Service Catalog screen offers a variety of productive applications.  This screen provides a snapshot of IT Services: from Equipment loan, to A/V & Event SetUp and Support,  to customized  Google Email and Calendar services:

Another useful feature: if you follow highlighted instructions, this link offers a quick way to check on your outstanding ITS tickets:

ITS Ticketing Survey Requests

In our continued efforts to gather feedback on the service we provide, we made a change to our ticketing survey system that sent out survey requests for previously resolved tickets.  We were not aware that this change would cause this action and we do apologize for any confusion or inconvenience that it caused.  This should not occur again.  Thank you for your understanding.

ITS Service Catalog is Full of Features!

In addition to tracking any tickets you submit to the ITS Help Desk the TeamDynamix Client Portal has many useful services which can be found when you click here:

The ITS Service Catalog shows all the services provided by ITS.  This screen provides a snapshot of IT Services: from Equipment loan, to A/V & Event Setup and Support,  to customized  Google email and calendar services:

Another useful feature: if you follow highlighted instructions, this link offers a quick way to check on your outstanding ITS tickets:

New ITS Reports for Service Quality and Classroom Issues

In our continued efforts toward exceptional customer service and transparency, we have prepared the following reports.  These reports will be displayed on ITS Blog, the ITS Website, and on Inside.Manhatta.edu Quicklinks.

Rooms Currently Experiencing Issues

This report displays all rooms currently experiencing issues, with brief descriptions of issue and current status (Ticket Summary).

ITS Service Reports

This is a series of links to reports generated by our ticketing and project management system. It includes data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues.