Friday, June 23, 2017

Maintenance Complete - JasperNet SSO

The schedule maintenance for JasperNet SSO has been completed.  The total downtime for this maintenance was between 11:00AM-12:30PM on Friday 6/23.

Link to schedule maintenance notification:
http://itsblog.manhattan.edu/2017/06/jaspernet-sso-maintenance-friday-623.html

Please contact ITS to report any issues with your JasperNet login.

Thursday, June 22, 2017

JasperNet SSO Maintenance - Friday 6/23 10AM

ITS will be performing critical system maintenance on the JasperNet Single Sign On (SSO) system starting Friday 6/23 at 10AM.  After 10AM, anyone already connected to JasperNet services should be able to function normally; however, any new attempts to login to JasperNet services will not be processed.


What is affected?
The SSO authentication system (login) to all JasperNet services will be unavailable after 10AM.  JasperNet services will still be online, however, any new attempts to login after 10AM will not be processed.  Services with a longer timeout, such as Google Apps and Gmail, as well as app-based services will largely be unaffected by this maintenance.  

ITS recommends that anyone who needs to access JasperNet services on Friday login BEFORE 10AM.  Services with stricter security policies, such as Banner and Self-Service, will not function if they are allowed to timeout.


Why 10AM on 6/23?
While ITS typically schedules service-affecting maintenance for off-peak periods (such as overnight), the maintenance being performed on Friday requires the support of our software vendor Ellucian and must be done during normal business hours to ensure that the appropriate vendor support personnel are available.  The planned maintenance is the result of an issue experienced during an overnight update performed in May.  Friday 6/23 is the first available window when most of the College is closed but vendor support resources are available.


When will the maintenance be completed?
It is anticipated that the maintenance will take approximately 2 hours.  Since some troubleshooting will be involved, ITS has not defined an end to the maintenance window.  Updates will be posted at ITSblog - http://itsblog.manhattan.edu/



Questions or concerns should be forwarded to ITS@manhattan.edu

Tuesday, June 20, 2017

Phishing Attack "Ushering Job This Weekend"

There is another Phishing Scam Circulating with the title "Ushering Job This Weekend".
Please delete this email.  If you did click into it, please follow these instructions to clean your account.

Phishing Attempt - Don’t be Fooled….

Another round of “phishing” attacks have been detected and reported to ITS.  Some users on campus have reported receiving an email message crafted to look like it came from the Provost.  The suspect message includes a PDF attachment that forwards the user to a fake login page to provide their Username and Password to open the file.  While the attacker took the time to identify the Provost as a trusted sender and craft the message to appear to come from the Provost’s account, it is clear from the message “from” address that it did not originate from the Provost, but rather an off-campus email address with the name changed to match.

Screen Shot 2017-06-20 at 3.03.10 PM.png

If you happened to click the message, a “locked” PDF file would appear and forward you to a fake login site to “unlock” the message.  There are several indicators on the fake login site that confirm that the site is not legitimate.  

First, all JasperNet users should only provide their password at the “green” login page of secure.manhattan.edu that indicates a secure connection to Manhattan College.
Screen Shot 2017-06-20 at 3.06.38 PM.png

Second, the fake login page indicates that the connection is “Not Secure” and uses a non-Google URL (biosyncpharma-dot-com).

Screen Shot 2017-06-20 at 2.55.11 PM.png

If you encounter this or similar messages, please forward to ITS@manhattan.edu to be validated.

NEVER click on a suspicious attachment and NEVER provide your username or password at a suspicious login page. Beware of unsolicited messages.

Update: Maintenance Completed: Emergency Banner Production Maintenance, Wednesday, 6/21, 7:00 AM - 8:00 AM

ITS will be performing emergency network maintenance on the Banner production database starting at 7:00 AM on Wednesday, 6/21. Banner should remain accessible during the maintenance, and maintenance should be completed by 8:00 AM at the latest.

Phishing Scam Circulating Indicates from Provost

There is a phishing scam circulating indicating that it is coming from the Provost.  The email address from which this is originating is not the Provost's email.  Please do not click on the PDF attachment.

Thursday, June 15, 2017

OUTAGE Manhattan College Network

At around 640pm, ITS was made aware of a network outage affecting the entire campus.

We have received notification from our Internet Service Provider stating that maintenance is being done on some network equipment to improve security, stability, and capacity.

This maintenance will be from 6pm until approximately 1159pm tonight.

We apologize for this inconvenience.

Issue affecting MC's network resources

ITS is aware of an issue affecting network traffic trying to connect to services hosted on our network. We apologize for any inconvenience this may cause. We will update this blog post as more information becomes available.

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Updated @ 7:04 pm:

Services are accessible again. We will update this blog post when we have more information about the cause of the outage.

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Please see the following blog post for more information on the cause of the outage:
http://itsblog.manhattan.edu/2017/06/outage-manhattan-college-network.html

Planned Network Maintenance July 7th, 7am-8am

ITS will be conducting planned network maintenance on July 7th, from 7am to 8am.

In order to improve the network reliability across the Manhattan College campus, ITS will be conducting network maintenance to migrate some services. This maintenance will affect the wired network throughout campus as well as both the wired and wireless networks in the Research and Learning Center (RLC) building.

We apologize for any inconvenience that this may cause. If you have and questions, please contact ITS at its@manhattan.edu or at extension x-7973

Wednesday, June 14, 2017

UPDATE: Planned Wireless Network Maintenance 6/19 at 6am

UPDATE: As of 6:50am, this planned network maintenance has been completed. If you experience any wireless network connectivity issues, please contact ITS at extension x-7973 or email its@manhattan.edu.

ITS will be conducting planned network maintenance on Monday June 19th, from 6am to 7am.

In order to improve the wireless network reliability across the Manhattan College campus, ITS will be conducting network maintenance on the wireless management server. This maintenance will affect the wireless network throughout the entire campus.

We apologize for any inconvenience that this may cause. If you have and questions, please contact ITS at its@manhattan.edu or at extension x-7973

Tuesday, June 13, 2017

Planned Maintenance upgrade - Touchnet uCommerce 7

Touchnet, the college’s online student account payment portal, will be temporarily unavailable for all payment transactions and deposits from 3:00 am to 7:00 am Wednesday, June 14th, 2017.  This scheduled upgrade is to be completed no later than 7:00 am ET that morning.  Thank you of your patience during this short outage that will allow for TouchNet’s upgrades.  Please contact nancy.hesselbacher@manhattan.edu with any questions.

Friday, June 9, 2017

COMPLETED - Brief authentication outage this evening, starting around 9:00 PM

There will be a brief outage this evening while ITS performs routine maintenance on the main authentication server. The maintenance will start around 9:00 PM and may last up to an hour.

During the maintenance no new sessions will be able to be created. Basically, you won't be able to log in to your JasperNet account during this time. Any already-open sessions, however, will not be interrupted. For example, if you're already logged into your email before 9:00 PM, you'll still be able to access your email during the maintenance window. Your session will not be destroyed. But if you need to log into your email from a new computer or something, at 9:05 PM, you will not be able to do so until the maintenance is complete.

This blog post will be updated as we have more information and/or updates.

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Update: The maintenance was completed around 10:15 PM.

Monday, June 5, 2017

Basic Steps to Online Safety and Security

Follow these six National Cyber Security Alliance recommendations to better protect yourself online and make the Internet more secure for everyone:
  • Fortify each online account or device. Enable the strongest authentication tools available. This might include biometrics, security keys, or unique one-time codes sent to your mobile device. Usernames and passwords are not enough to protect key accounts such as e-mail, banking, and social media.
  • Keep a clean machine. Make sure all software on Internet-connected devices — including PCs, laptops, smartphones, and tablets — are updated regularly to reduce the risk of malware infection.
  • Personal information is like money. Value it. Protect it. Information about you, such as purchase history or location, has value — just like money. Be thoughtful about who receives that information and how it’s collected by apps or websites.
  • When in doubt, throw it out. Cybercriminals often use links to try to steal your personal information. Even if you know the source, if something looks suspicious, delete it.
  • Share with care. Think before posting about yourself and others online. Consider what a post reveals, who might see it, and how it could be perceived now and in the future.
  • Own your online presence. Set the privacy and security settings on websites to your comfort level for information sharing. It’s okay to limit how and with whom you share information.

Friday, June 2, 2017

Client Services Closed: June 6 from 10-11 am

Please note the Jasper and RLC Client Services offices will be closed on:
Tuesday, June 6 from 10:00-11:00 am so our student employees (STARS) may attend training. Please plan accordingly.