Thursday, March 15, 2018

COMPLETE: Horan Hall - Brief Network Outage 3/15 at 2:30pm

UPDATE: The generator test in Horan Hall was completed successfully.

Physical Plant will be conducting a generator test in Horan Hall today, March 15th at approximately 2:30pm. We apologize for such short notice.

There will be two brief outages, one while switching to generator power, the other while switching back to main power.

This will not affect the rest of campus.

Monday, March 12, 2018

Computer Lab Software Request Deadline for Fall 2018 is May 11, 2018

If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fully read through the information on the link provided and fill out the Software Request form here. (click the big green box that says “Request Service”)

Note that software listed here is already scheduled to be installed, it is not necessary to submit requests for software, unless updating to a new version.

Please note that fully completed forms are required for any change to the labs, even for free software. All software installation media and licenses are also required by the due date.

Requests for the Fall 2018 semester should be submitted by May 11, 2018. Requests submitted after the deadline may not be installed in the labs for the Fall 2018 semester. This is because we need time to develop an installation procedure and test the software in the lab environment before deploying the software. We also require a number of weeks to deploy the lab images across campus, which means our solutions need to be complete and tested several weeks prior to classes beginning.

Please submit your Software Request forms ASAP.

Thursday, March 8, 2018

Updates to College Service Pages (Self-Service, Banner, ATS) Coming 3/13

Updated login pages for Self-Service, Banner, and ATS (Applicant Tracking System) will be released to the campus community on Tuesday, 3/13.

The updates to the service pages better align the page designs with the college's current online web presence. As part of the update, we have also committed to following the practice of accessible web design to insure that the web pages are usable by everyone.

Besides the design refresh, the pages were built using the college's content management system which will facilitate timely updates to the web pages by content providers.  The content displayed on each page has also been updated.

New Self Service Service Page

Manhattan College Updated Self-Service Page

 Check out the updated services pages after 3/13:

More noticeable and extensive changes will be coming soon to the college's JasperNet Account self-help tool. The changes will include interface changes as well as workflow enhancements to streamline the user onboarding process.

Friday, March 2, 2018

Rooms Currently Experiencing Issue

This is just a reminder to keep an eye on this report for Rooms Currently Experiencing Issues.  Knowing ahead of time can help you mitigate how to handle your classes.

ITS and Library Collaborate on Nercomp Presentation June 12, 2018

Anita McCarthy, ITS Training Coordinator, Richard Musal Director of Client Services & Operations, and Laurin Paradise, Reference & Instruction Librarian, are presenting at a Nercomp event June 12, 2018.

Their presentation will discuss how ITS and the Library collaborated to bring a Google Jamboard to the Library study room and how it is being used by students.

Reminder: Transition to Google Drive File Stream

Google Drive Sync ends support on  May 12th, 2018.

Google Drive for Mac/PC—was going to shut down completely on March 12th, 2018. In response to customer feedback, Google is delaying that shutdown date to May 12th, 2018.


Drive File Stream is a new way to access all of your Google Drive files directly from your Mac or PC, without using up all your disk space. Unlike traditional file sync tools, Drive File Stream doesn’t require you to download your files first in order to access them from your computer. Instead, when you need to view or edit a file, it automatically streams from the cloud, on-demand. With Drive File Stream, your team will spend less time waiting for files to sync, no time worrying about disk space, and more time being productive.
With Drive File Stream, you can:
  • Quickly see all your Google Drive files in Finder/Explorer (including Team Drives).
  • Browse and organize Google Drive files without downloading all of them to your computer.
  • Choose which files or folders you'd like to make available offline.
  • Open files in common apps like Microsoft Office and Adobe Photoshop.


Google Drive

How do I get started?

Visit the Drive Help Center to install Drive File Stream and get started.

Instructions for Installing Google Drive File Stream:
Install Google Drive Stream.  At the conclusion of the installation, you will get a pop up asking whether you want to replace Google Drive Sync with Drive Stream or whether you want to use both.  It is recommended that you select "Yes" indicating that you wish to replace.


What about the current Drive application? Before installing File Stream, Google recommends removing the current Drive folder. For ease of use, we think it's best to uninstall the current Drive client. 

Uninstall Drive and install File Stream

1. Uninstall the previous Google Drive app or Backup and Sync if it is present on your computer. To uninstall, navigate to the Windows icon in the bottom left corner of the screen and search for "Control Panel" and proceed to open it. You should be greeted with this window:
image depicting control panel optionsOnce you click on "Program and Features", you will be shown a list of programs that are installed on your computer. Navigate to the Google Drive app that you previously installed on your PC and select it. You will then see appear the option to uninstall that program. Proceed with the uninstall to completely remove the program from your PC.
2. Delete Google Drive Sync folder from your computer. It is a local folder only now and no longer syncs.
3. Install Drive File Stream. You can find it here. Depending on preferences of the User, it can be a good idea to create shortcuts on the desktop and in the Favorites or Quick Access areas of Windows and MacOS. We also recommend removing any shortcuts to the previous Google Drive folder to avoid confusion.
Also, the Drive File Stream icon in the Windows task bar will be grey, that should be the only Google Drive icon found in the task bar.  If you see the older Google Drive Sync colored icon still on your computer go back to step 2 and delete old Google Drive Sync folder.

Feel free to contact the ITS Help Desk with any support in this transition.

Thursday, March 1, 2018

Good Cybercitizens Make the Internet a Safer and Better Place

  • Own your online presence. To keep yourself safe, set privacy and security settings on web services, apps, and devices to your comfort level. You do not have to share everything with everyone. It is your choice to limit what (and with whom) you share personal information.
  • Be a good digital citizen. The things that you would not do in your physical life, do not do in your digital life. If you see crime online, report it the same way that you would in real life. Keep yourself safe and assist in keeping others safe on the Internet.
  • Respect yourself and others. Practice good netiquette, know the law, and do not do things that would cause others harm. The Golden Rule applies online, as well.
  • Practice good communications. Never send an e-mail typed in anger. Put it in your draft folder and wait. Keep in mind that digital communications do not give the reader the same visual or audio cues that speaking in person (or by video or phone) does.
  • Protect yourself and your information. Use complex passwords or passphrases, and don't reuse the same password or variations of a simple phrase. Better yet, enable two-factor authentication or two-step verification whenever possible.

  • Partially reposted from

    RESOLVED - March 1st, Network Issue Affecting Some Wireless Users

    Late in the evening of February 28, ITS was alerted to an issue affecting some wireless users on campus. The most heavily affected were the wireless users in Horan Hall. 

    After troubleshooting several services the issue was identified and corrected.

    We apologize for any inconvenience this may have caused. 

    ITS is committed to providing excellent response times to reported incidents. If you are having any network issues, please do not hesitate to email us at