Classroom Technology Training Tuesday 1/26 & Wednesday 1/27

ITS will be providing classroom technology training Tuesday January 26th at 3:30PM and Wednesday January 27th at 12PM.  Both sessions will start in Miguel 201.

We will take faculty to classrooms around campus to show how the technology works in the different rooms. It is highly recommended that new faculty or faculty wishing to have a refresher attend.  Since we will be travelling to different rooms, it is important to be on time.

Please RSVP here.

Thin Client Work-Around

We have started putting a temporary work-around in place to resolve issues we have been experiencing with the thin client computers in certain classrooms.  A more permanent solution is being investigated.

Tell ITS

#TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has implemented new ways to alert us to technology issues so that we can help resolve them sooner.   If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the new signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

ITS has taken steps to improve response time and has increased coverage at the Client Services office to ensure that we can quickly respond to technology issues in classrooms while classes are scheduled.  Please see our updated Hours of Operations site here.

In order to better guarantee that the technology in the classrooms and labs function correctly, the frequency of room checks has increased to at minimum once per week. We are doing our best to improve the service provided to the community, but we can't do it alone.

If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one below, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.

Upgraded Smart Classrooms

Continuing with the Smart Classroom initiative, six more classrooms underwent major renovations this summer!  This was a major collaborative effort from multiple departments.  Our improvements focused on community feedback requests and future proofing the classrooms.

Upgraded Features:

• Podium Control System
• More Input Options
• HDMI Compatibility
• Descriptive Buttons
• Larger Podium Space
• Pullout Keyboard and Mouse Shelf
• USB charging ports
• Stronger Monitor Mount
• Dell Wyse Thin Client

NEW CONTROL SYSTEM

Upgraded Rooms:

• DLS 312
• DLS 307
• MGL 312
• MGL 307
• Hayden 201
• Hayden 202

Thin Client Technology
Not to delve too deep into specifics, but the Thin Client technology is pretty interesting.  These mini computers are fairly low powered machines that are capable of running some robust software.  This is possible through application virtualization.  All processes like Excel and PowerPoint run on Manhattan College servers and display on the Thin Client as if they were running locally.  With application virtualization, you can reduce the cost of computer hardware upgrades because all of the processing power needed for future apps is required of the server not the Thin Client.