Rodriguez Room Volume Mixer Now User Accessible

In an effort to improve the technology in the Rodriguez Room, Client Services has installed the Sound Mixer in the closet to the left of the DVD/VCR.  Users can now control the audio level for both the Laptop and DVD/VCR input.  Signage has been placed at the podium and at the DVD/VCR indicating where the audio controls can be found.  Note that the mixer must be turned on and only the dials labelled will control sound for the indicated device.  See pictures below for more information:

Reminder Tech Lunch October 3rd 12-1PM Cafe 1853

Have a technology question that you have been wanting to ask ITS?

 Have a question about Moodle or Gmail?

Members of ITS will be available in Cafe 1853 from 12:00PM - 1:00PM on October 3rd to answer questions that you may have about the following topics.

Topics:

Moodle

Google Apps

Technology Support

Instructional Technology

Systems

Network

Security

ITS System Outage September 23, 2013

On the evening of September 23, 2013 there was an outage that affected several systems including Moodle, MyMC, and Home Server due to the component failure of our central authentication database.  The cause of the issue has been identified and resolved.  Steps have been taken to prevent the issue from reoccurring.

October Tech Lunches

Have a technology question that you have been wanting to ask ITS?

 Have a question about Moodle or Gmail?

Members of ITS will be available from 12:00PM - 1:00PM on the dates below to answer questions that you may have about the following topics on the following dates.

Topics:

Moodle

Google Apps

Technology Support

Instructional Technology

Systems

Network

Security

We will be in Cafe 1853 on the following dates between 12:00PM and 1:00PM.  Please drop in at your leisure.

October 3, 11, 15, 21, 30

Google Form Notifications

If you are a heavy user of Google Forms you might be interested in setting up notifications for when a user submits a form.  This way you don't necessarily have to keep checking your response doc.  If you are interested in setting up notifications, click here to see Google's how to manual.

How are we doing? Share your feedback with ITS.

The Manhattan College Office of Information Technology Services would like to hear from you.  We've recently added a simple feedback form to our website to allow you to share your comments - what are we doing well and where could we improve?

To leave feedback, please see the Contact Us section on the left side of any page of the ITS website http://manhattan.edu/its and click on the link labeled How are we doing?

The Best Way to Contact ITS

If you require immediate ITS attention to an emergency issue the best way to contact us is x7973 or 718-862-7973.

All other inquiries should be sent to the its@manhattan.edu email.

If you wish to contact an ITS employee directly, you can still use the its@manhattan.edu email and ask for the email to be routed to the appropriate person.  Note that emails sent to its@manhattan.edu are viewable by ALL ITS employees.

Please note that emailing ITS staff directly will generally yield the slowest response time. 

If there is sensitive information that should be shared only with a certain ITS employee, those emails should be sent directly to that ITS employee.  As mentioned above, emails sent to its@manhattan.edu are viewable by ALL ITS employees.

New Feature - Voicemail to Email

One of the most-requested features delivered by the new telephone system is the ability to forward voicemail messages to your email inbox - providing the ability to receive and check voicemail messages from any network connected device including smartphones, iPads/tablets, laptops, and desktop computers with speakers.

Opt-In
The new voicemail-to-email feature is being offered as an opt-in service. Users are able to choose between traditional voicemail storage and retrieval or the option of forwarding all voicemail messages to their College email account - providing virtually limitless storage as well as the ability to store, sort, and forward voicemail message the same as email.

To opt-in to the voicemail-to-email feature, please click here.

Storing, Sorting, and Forwarding
Once voicemail is forwarded to your Manhattan College email account, you have the ability to sort/copy the messages to a "Voicemail" folder to make searching for new and past voicemail message a snap.  Simply follow the instructions here to implement a Gmail filter and start organizing your voicemail messages.