COMPLETE: Moodle Scheduled Maintenance Saturday 8/8 7PM-12AM

COMPLETE: As of 9:30PM Saturday 8/8/2020, the Moodle scheduled maintenance and updates have been completed. Moodle is now AVAILABLE. 

Previous: The Manhattan College Moodle system will be OFFLINE for system maintenance starting at 7PM on Saturday 8/8/2020.  During this time, we will be upgrading the current Moodle 3.7 system to Moodle 3.8, as well as implementing important system updates in preparation for the 2020-2021 academic year.

We anticipate that the maintenance will be completed between 7PM - 12PM during which time the Moodle system will be UNAVAILABLE.

August 2020 Flexible Learning Classroom Demo Sign Up!

ITS will be holding another round of Flexible Learning classroom demonstrations in August. We would like to invite you to join us for a 1 hour session with some members from our IT team. Sign up here.

The Dates:

• August 17th- August 20th (Monday to Thursday)
• August 24th, 26th, and 27th (Monday, Wednesday, and Thursday)

During the session you will be able to see a demonstration of the technologies that will be provided in the classrooms for flexible learning purposes as well as test it out on your own. These technologies include an IPEVO Document Camera and a Google speakermic. These sessions will be on a first come, first serve basis. Up to three faculty members will be able to sign up for a session at a time.


We are encouraging members of the community who use their own devices during teaching to bring them to the sessions. This allows you to see how the technology will work with your device before classes begin. Should you choose to bring your own device please make sure that you have downloaded the free software that accompanies the Document Camera: IPEVO Visualizer Software. We recommend that you select the Windows 7 and above download option.

Sign Up For A Session

Please use this link to schedule your time. Please make sure to bring a mask. If you do not have one please let us know so we can provide one for you. If you have any conflicts or questions please reach out to sleavey01@manhattan.edu.


We look forward to meeting with you soon!

Emergency Maintenance Planned - Please Read

Dear Colleagues,

Information Technology Services will be performing emergency maintenance to the Evisions software.  This will result in bringing services offline for Argos, Form Fusion & Intellicheck.  Services will be offline today (07/27/2020 from 4:15 - 7:00pm).

Thank you for your patience during this short outage.

Information Technology Services

25Live Single Sign On (SSO) Issue

Update:  Issue resolved by CollegeNET at approximately 5:17PM.

ITS is aware of an issue with the 25Live SSO.  Until the issue is resolved, please use 25Live Pro.
You can also access Pro by clicking 25Live Pro as shown below.

August 2020 Fleible Learning Classrom Demo Sign Up!

ITS will be holding another round of Flexible Learning classroom demonstrations in August. We would like to invite you to join us for a 1 hour session with some members from our IT team. Sign up here.

The Dates:

• August 17th- August 20th (Monday to Thursday)
• August 24th, 26th, and 27th (Monday, Wednesday, and Thursday)

During the session you will be able to see a demonstration of the technologies that will be provided in the classrooms for flexible learning purposes as well as test it out on your own. These technologies include an IPEVO Document Camera and a Google speakermic. These sessions will be on a first come, first serve basis. Up to three faculty members will be able to sign up for a session at a time.


We are encouraging members of the community who use their own devices during teaching to bring them to the sessions. This allows you to see how the technology will work with your device before classes begin. Should you choose to bring your own device please make sure that you have downloaded the free software that accompanies the Document Camera: IPEVO Visualizer Software. We recommend that you select the Windows 7 and above download option.

Sign Up For A Session

Please use this link to schedule your time. Please make sure to bring a mask. If you do not have one please let us know so we can provide one for you. If you have any conflicts or questions please reach out to sleavey01@manhattan.edu.


We look forward to meeting with you soon!

RESTORED: Network Outage Affecting Leo and Higgins

UPDATE: As of 3:50pm, power and network services have been restored to Leo, Higgins, and GPAC building.

At 12:32pm, ITS was made aware of a network outage affecting both wired and wireless network connectivity in both Leo and Higgins Hall.

Con Edison is currently working on an electrical switchover for the power that services Leo and Higgins Hall. The power for both buildings will be out for approximately 6 hours. ITS will update the campus community once the power, and therefore network servcies, has been restored to both buildings.

If you have any questions, please contact ITS at extension 718-862-7973 or via email its@manhattan.edu. We apologize for any inconvenience.

Microsoft Account Self-Service Password Reset

On your next login to Office 365 you will be greeted with the below screen:

Entering this information will allow you to reset your password in the future without having to wait on ITS.

COMPLETE: Horan Hall - Brief Network Outage - 7/20 130pm

UPDATE: As of 3:00pm, this generator test has been completed.

Physical Plant will be conducting a generator test in Horan Hall on Monday, July 20th at approximately 130pm.

There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.

This will not affect the rest of campus.

If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.

COMPLETE: Network Maintenance 7/20 at 7am

UPDATE: As of 8AM, this scheduled maintenance is now complete. 

ITS will be conducting planned network maintenance on Monday, July 20, 2020 at 7am, which will cause roaming localized network outages throughout the entire campus. This maintenance should be complete by 8am.

In order to improve network reliability and updated security throughout campus, ITS will be conducting some mandatory upgrades on network equipment that services the campus. This network maintenance will affect both the wired and wireless networks. 

We apologize for any inconvenience this may cause. If you have any questions, please contact ITS at its@manhattan.edu or at 718-862-7973.

UPDATED: 8:28am 13, July 2020 @6am EDT - Network Firmware upgrades.

UPDATE - 828:am
All upgrades have completed without error and all systems are functioning normally.

If you are experiencing any issues please contact client services at:
Call: 718-862-7973
Email: its@manhattan.edu




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ITS will be performing a series of network firmware upgrades on several pieces of critically important equipment.

There may be short outages from 6am through 830am.

Please check this post for updates.

UPDATE2: Campus-Wide Network Upgrade July 31 - Aug 1

UPDATE2: As of 4:16pm, all services across campus have been restored. 

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UPDATE: New core switches have been installed in RLC, Horan, and DLS. Core services are back online (banner, vpn). Services still down:

-Wireless across entire campus

-Horan/DLS phone servers (and therefore all phones on upper campus)

-Some redundant functions 

-Thomas and Smith Halls

The ITS team will be back on site tomorrow at 9am to restore these services.

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The core network equipment that services the entire Manhattan College community will be upgraded Friday and Saturday, July 31st and August 1st, 2020.

What is changing?
Three major pieces of networking equipment are being upgraded to more modern and higher-performing equipment. From an end-user perspective, Internet and Intranet services will not change because of this upgrade. All changes will be made behind the scenes.

Why are these changes being made?
Manhattan College IT Services is committed to providing the best experience on both the wired and wireless networks across campus. We are also committed to keeping our technology secure, reliable, and up-to-date. The current equipment is nearing its End-of-Support (EOS) and End-of-Life (EOL) dates. Vendors have a set EOS and EOL schedule they use for all hardware. As hardware reaches its EOS and EOL dates, the reliability of the equipment begins to significantly diminish while the cost to own and operate can rise with respect to service costs, power consumption, and the lost hours of productivity we need in order to maintain aging hardware. Vendors will also no longer support the equipment nor will continue to provide upgraded and secured firmware patches.

When is this change occurring?
This upgrade is scheduled to commence Friday July 31st, 2020 at 3pm and will continue through August 1, 2020. Maintenance should be complete by Saturday, August 1, 2020.

What will be affected during the maintenance period?
Internet, both wired and wireless, on campus will be completely down throughout the entire maintenance period. Services affected include the following:

• Phones on campus (including voicemail services)
• Emergency blue light phones
• Self-Service
• Banner
• Door access control systems
• Point-of-Sale (POS) Systems
• Password resets and activations
• VPN

Users off campus will still have access to the following during the maintenance period:

• GMail
• Moodle

New Student Employment Opportunities with ITS!

ITS is hiring and looking to fill the following 3 student positions ASAP: 

• Technical Writer is responsible for helping the Technology Training Coordinator create documentation and training for various technologies, software, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.  For a more detailed description please check the Student Employment website for this listing.

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  
  
• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you!