Your Feedback Is Needed!

 As another semester comes to an end we need your help! Customer satisfaction is very important to us. We value your feedback and would like to hear about your overall experience with ITS.

Please take this 1-2 minute survey to tell us about your experience with ITS for this semester.

Get on the Same Page as Your Students with the Advising Student Profile

The Advising Student Profile allows you to view the same information as your students in the same exact format. It is a great way to get on the same page when advising students. Check out this article that explains how to access the awesome resource!

ITS Training Services

 Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more. 

Digital Accessibility

 Learn about Digital Accessibility via our Knowledge Base.

Duo Mobile iOS Update to Version 4.55 or Higher Prior to April 17, 2025

Notice has been sent to anyone running a version of Duo Mobile older than version 4.55 on an iOS device. Please update via the Apple App Store prior to April 17, 2025.
You can see the notice from Duo below for more details.

Hello, ‌ From April 17 to April 24, 2025, Duo will be rolling out changes to the activation links for activating Duo Mobile to address an issue preventing some customers from activating. As a result, Duo Mobile will require version 4.55 or newer on iOS for newly enrolled or re-enrolled Duo Mobile users. ‌ According to our records, you or your sub-accounts have users actively using versions of Duo Mobile older than 4.55. Be aware that future activations on iOS will require Duo Mobile version 4.55 or newer to use activation links. This change does not affect these users’ ability to authenticate, but they will need to update their Duo Mobile version if they ever need to re-activate. The change also does not affect Android users. ‌ If your users are unable to upgrade to Duo Mobile version 4.55 or newer on iOS, they can still activate Duo Mobile by manually entering an activation code within Duo Mobile.

Added enhancements In addition to allowing for these updated activation links and providing up-to-date security, newer versions of Duo Mobile have improved functionality, including the ability to scan the activation QR code with the native camera app instead of requiring users to launch Duo Mobile first before completing the scan. We recommend all users stay up to date with the latest Duo Mobile version.

Contact us Managed Service Providers may contact their MSP PM for additional details, such as the list of affected sub-accounts. If you don't have your MSP PM's contact details, write to msp@duo.com — we will put you in touch. ‌ All other customers may reply to this email with any questions.

‌ Thank you for being a Cisco Duo customer! ‌ Cisco Duo Technical Communications Team

Cisco Systems, Inc. 17‌0 West Tasman Dr. San Jose, CA 95‌134

25Live Knowledge Base Category

 Check out our 25Live Knowledge Base Category to learn more about 25Live our event scheduling solution.

Google Workspace Knowledge Base Category

 Check out our Google Workspace Knowledge Base Category to learn more about Google Workspace.

Tech Tip Shortcuts

Keyboard shortcuts are a great way to save time in your daily work. Please review this article on keyboard shortcuts.

Argos Enterprise Reporting Made Easy

 Argos is an easy interface to interact with data from Banner. Note that Argos is for reporting only and not meant for data entry. You can easily download your Argos report to an excel file for offline data manipulation. Check out this article on Argos navigation to learn more. 

ITS Training Services

 Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more. 

Service Catalog

 Did you know that all ITS services are listed at our Service Catalog? Check it out to find out about services available to you and request straight from the Service Catalog.

Colleagues Doing Great Things

Is there a process or tool that you or a colleague have developed or are using that works very well and might be helpful to others? Please nominate yourself or your colleague and their process/tool. A member of the ITS training team will reach out to discuss possibly documenting this in a knowledge article, training video and/or a live workshop. Please send in your nominations via this form.

25Live Audit Trail

Did you know that you can check on the status of your approvals in 25Live? Find out how at our knowledge article on this topic.

Basic Computer Troubleshooting Tips and Tricks

• A great first step is to turn the device off and back on again.

• In most cases, someone else has already resolved your issue. Search Google describing your issue and you will most likely find a step by step guide to resolution.

• Check the device manufacturer support page.

ITS Training Services

 Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more. 

Semesterly Reminder to Check drive.google.com

 This is your semesterly reminder to make sure that all your files are backed up by checking drive.google.com to make sure that your file sync is working properly. If your files do not show up at drive.google.com they are not properly backed up and are at risk of loss. If you need any assistance, email its@manhattan.edu.

Update Desk Phone Caller ID

 This is your semesterly reminder to submit a request if you need the name on your phone caller ID to be updated. Note that the Naming convention is Last Name First Initial (ex: Musal R).

Tech Tip Data Retention with Google Drive Shared Drives

The best practice with saving files that are important to the institution or department, is to store these documents in a Google Drive Shared Drive. Learn more about Shared Drives.

Banner Communication Manager Could Help You!

 If you are finding yourself in need of sending a large email communication, Banner Communication Manager (BCM) may be a helpful resource for you! It saves you from manually inputting large amounts of email addresses and can also help personalize mass emails. If you are interested in learning about how to use BCM you can check out this article. 

If this is something you would like to explore further please email its@manhattan.edu for a BCM Consultation to arrange a setup and training session.

Voicemail to Email

Did you know that you can get your voicemail messages directly at your email inbox? By setting up voicemail to email, you never have to login to the voicemail system to check messages again. To setup voicemail to email now, fill out this form.

Update Campus Directory

 This is your semesterly reminder to make sure that your Campus Directory entry is correct. Make sure the phone number and office location is correct. If you need an update, review these instructions.

Client Services Prioritized Support January 13 - January 31 2025

  ITS Client Services will be providing priority support to classroom issues and network support requests from January 13 - January 31 2025.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Semesterly Reminder About Ticket Creation Best Practices

 Did you know your ticket could get lost? Sending an email the wrong way can cause your ticket to get lost. Please check out this article about ticket creation best practices to ensure that you get the help you need as quickly as possible. Remember that the best way to get help from ITS is to submit a ticket using our Service Catalog, its@manhattan.edu or a call to 718-862-7973.

Students: How to Look Up Your Schedule

Please review this article that explains how to look up your course schedule.

Welcome Back from ITS Important Service Reminders Spring 2025

We would like to welcome everyone back to campus and trust that everyone had a relaxing and restorative break.

ITS Winter Updates

Over winter break our Systems and Network teams worked diligently to move our data center from RLC to our newly constructed Leo datacenter.
During winter break our Operations team transitioned all remaining Kramer Via Go Airplay devices to latest generation Airtame devices.

Classroom Technology Training

ITS would like to encourage you to review our  Classroom, Conference Room & Computer Lab Support Knowledge Base category to refamiliarize yourself with the classroom technology. If you are not comfortable with it after reviewing those materials, please use this form to submit a request for training. Alternatively you can email its@manhattan.edu and let us know what room you would like to receive the training in. 

Prioritized Support 

ITS Client Services will be providing priority support to classroom issues and network support requests from January 13 - January 31, 2025.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

ITS Service Report link takes you to a series of links to reports generated by our ticketing and project management system. It includes data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues.

Not sure if a classroom issue has been resolved? Click here for an up to date Room Issues Report: Complete with details on current status of each room that has an issue.

ITS STARS Update:

A Student Technology And Resource Specialist (STARS) is a Manhattan College student who exemplifies Lasallian values by utilizing their unique skill set to assist members of the Manhattan College community. A STAR has a combination of excellent interpersonal communication skills and technology knowledge. STARS show compassion when working with members of the community who are having technical difficulties. Any students interested in working for ITS can apply at the Campus Job Listing site. Look for positions entitled Client Services Technician and Operations Representative. 

Reminders

Have a question? Check out our Knowledge Base first.

The best way to get in touch with a Client Services representative is an email to its@manhattan.edu 

or a phone call to x7973 (718-862-7973) 

Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message

Please follow these instructions to update your personal email address:

How to Update Your Personal Email.

Remember that IT Services will never ask you for your password.

We encourage you all to please reset your computer password and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that we can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts. For more details about best practices for keeping your information secure at Manhattan College click this Cyber Safety link found on the ITS website.

Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.

Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.

In lieu of loaning certain cables and remotes, Client Services has installed commonly used AV cables and adapters as well as projector remotes in all yet-to-be-renovated classrooms. Faculty requiring other specialty cables or adapters should contact Client Services for assistance purchasing this equipment as they are not stocked by Client Services.

The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices.

Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests.

Client Services currently has 2 convenient locations: Jasper Hall, Ground Floor, North Side & Miguel 100. Please stop by the location closest to you. We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.

Client Services Hours of Operations can be found here.

Computer Lab Hours can be found here.

Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, clients are also able to contact the manufacturer directly to access hardware support and replacement.

Your feedback helps us improve our service and should be sent to: Tell ITS

Follow us on Twitter @MC_ITS and Instagram mc_ITS.

Check out our Manhattan College ITS Blog. Subscribe to ITS Blog.

Thanks and wishing everyone a productive semester on behalf of the ITS team!

Client Services Prioritized Support January 13 - January 31 2025

  ITS Client Services will be providing priority support to classroom issues and network support requests from January 13 - January 31 2025.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Campus-wide Network Maintenace - 1/18 - 6am to 7am (Completed)

UPDATE: This maintenance has been completed as of 6:55AM

ITS will be conducting network maintenance on our internet service equipment. This maintenance will allow for a smoother browsing and routing experience on campus. This maintenance will occur on Saturday, January 18th, which will cause sporadic network degradation and outages between 12am and 1am. You can expect interruptions in the following services:

• Internet Access
• Phone Access
• VPN Access

We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at x-7973 or its@manhattan.edu

ITS Training Services

 Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more. 

ITS Knowledge Base

Did you know that you can get answers to most of your ITS questions at our Knowledge Base?

Subscribe to the ITS Blog

Don't miss a beat. Stay current with all ITS news from new articles to outages. All you need to do is subscribe and you will get all new posts to your inbox.

Tell ITS!

 #TellITS - ITS needs your help identifying and reporting technology issues on campus.  ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!

Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.

You can use the Feedback option to let us know how you think we're doing.  

• Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that information more widely! Your input and ideas are important to us and could be beneficial to all of Manhattan College!
  
  

• Have a good experience? Let us know!
  
  

• Have a bad experience?  Let us know what went wrong so we can correct it for the future. 
  
  

• Have an idea to improve technology at the college?  We want to know about it. 
  
  

• Make sure to give us your name so we can give you credit if the idea is implemented.
  
  

If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately.  For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage.  You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one linked above, detailing the nature of the issue and/or providing feedback.  The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.