The Advising Student Profile allows you to view the same information as your students in the same exact format. It is a great way to get on the same page when advising students. Check out this article that explains how to access the awesome resource!
Updates and news on how technology is changing in Manhattan University.
Thursday, April 3, 2025
ITS Training Services
Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more.
Wednesday, April 2, 2025
Wednesday, March 26, 2025
Duo Mobile iOS Update to Version 4.55 or Higher Prior to April 17, 2025
Notice has been sent to anyone running a version of Duo Mobile older than version 4.55 on an iOS device. Please update via the Apple App Store prior to April 17, 2025.
You can see the notice from Duo below for more details.
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25Live Knowledge Base Category
Check out our 25Live Knowledge Base Category to learn more about 25Live our event scheduling solution.
Google Workspace Knowledge Base Category
Check out our Google Workspace Knowledge Base Category to learn more about Google Workspace.
Wednesday, March 19, 2025
Tech Tip Shortcuts
Keyboard shortcuts are a great way to save time in your daily work. Please review this article on keyboard shortcuts.
Wednesday, March 12, 2025
Argos Enterprise Reporting Made Easy
Argos is an easy interface to interact with data from Banner. Note that Argos is for reporting only and not meant for data entry. You can easily download your Argos report to an excel file for offline data manipulation. Check out this article on Argos navigation to learn more.
Thursday, March 6, 2025
ITS Training Services
Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more.
Wednesday, March 5, 2025
Service Catalog
Did you know that all ITS services are listed at our Service Catalog? Check it out to find out about services available to you and request straight from the Service Catalog.
Wednesday, February 26, 2025
Colleagues Doing Great Things
Is there a process or tool that you or a colleague have developed or are using that works very well and might be helpful to others? Please nominate yourself or your colleague and their process/tool. A member of the ITS training team will reach out to discuss possibly documenting this in a knowledge article, training video and/or a live workshop. Please send in your nominations via this form.
Wednesday, February 19, 2025
25Live Audit Trail
Did you know that you can check on the status of your approvals in 25Live? Find out how at our knowledge article on this topic.
Wednesday, February 12, 2025
Basic Computer Troubleshooting Tips and Tricks
A great first step is to turn the device off and back on again.
In most cases, someone else has already resolved your issue. Search Google describing your issue and you will most likely find a step by step guide to resolution.
Check the device manufacturer support page.
Thursday, February 6, 2025
ITS Training Services
Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more.
Wednesday, February 5, 2025
Semesterly Reminder to Check drive.google.com
This is your semesterly reminder to make sure that all your files are backed up by checking drive.google.com to make sure that your file sync is working properly. If your files do not show up at drive.google.com they are not properly backed up and are at risk of loss. If you need any assistance, email its@manhattan.edu.
Tuesday, February 4, 2025
Update Desk Phone Caller ID
This is your semesterly reminder to submit a request if you need the name on your phone caller ID to be updated. Note that the Naming convention is Last Name First Initial (ex: Musal R).
Monday, February 3, 2025
Tech Tip Data Retention with Google Drive Shared Drives
The best practice with saving files that are important to the institution or department, is to store these documents in a Google Drive Shared Drive. Learn more about Shared Drives.
Wednesday, January 29, 2025
Banner Communication Manager Could Help You!
If you are finding yourself in need of sending a large email communication, Banner Communication Manager (BCM) may be a helpful resource for you! It saves you from manually inputting large amounts of email addresses and can also help personalize mass emails. If you are interested in learning about how to use BCM you can check out this article.
Tuesday, January 28, 2025
Voicemail to Email
Did you know that you can get your voicemail messages directly at your email inbox? By setting up voicemail to email, you never have to login to the voicemail system to check messages again. To setup voicemail to email now, fill out this form.
Update Campus Directory
This is your semesterly reminder to make sure that your Campus Directory entry is correct. Make sure the phone number and office location is correct. If you need an update, review these instructions.
Monday, January 27, 2025
Client Services Prioritized Support January 13 - January 31 2025
ITS Client Services will be providing priority support to classroom issues and network support requests from January 13 - January 31 2025. Response times for all other requests will be slower than normal. We apologize for any inconvenience.
Wednesday, January 22, 2025
Semesterly Reminder About Ticket Creation Best Practices
Did you know your ticket could get lost? Sending an email the wrong way can cause your ticket to get lost. Please check out this article about ticket creation best practices to ensure that you get the help you need as quickly as possible. Remember that the best way to get help from ITS is to submit a ticket using our Service Catalog, its@manhattan.edu or a call to 718-862-7973.
Tuesday, January 21, 2025
Students: How to Look Up Your Schedule
Please review this article that explains how to look up your course schedule.
Welcome Back from ITS Important Service Reminders Spring 2025
ITS Winter Updates
Over winter break our Systems and Network teams worked diligently to move our data center from RLC to our newly constructed Leo datacenter.During winter break our Operations team transitioned all remaining Kramer Via Go Airplay devices to latest generation Airtame devices.
Classroom Technology Training
ITS would like to encourage you to review our Classroom, Conference Room & Computer Lab Support Knowledge Base category to refamiliarize yourself with the classroom technology. If you are not comfortable with it after reviewing those materials, please use this form to submit a request for training. Alternatively you can email its@manhattan.edu and let us know what room you would like to receive the training in.
Prioritized Support
ITS Client Services will be providing priority support to classroom issues and network support requests from January 13 - January 31, 2025. Response times for all other requests will be slower than normal. We apologize for any inconvenience.
ITS Service Report link takes you to a series of links to reports generated by our ticketing and project management system. It includes data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues.
Not sure if a classroom issue has been resolved? Click here for an up to date Room Issues Report: Complete with details on current status of each room that has an issue.
ITS STARS Update:
A Student Technology And Resource Specialist (STARS) is a Manhattan College student who exemplifies Lasallian values by utilizing their unique skill set to assist members of the Manhattan College community. A STAR has a combination of excellent interpersonal communication skills and technology knowledge. STARS show compassion when working with members of the community who are having technical difficulties. Any students interested in working for ITS can apply at the Campus Job Listing site. Look for positions entitled Client Services Technician and Operations Representative.
Reminders
Have a question? Check out our Knowledge Base first.
The best way to get in touch with a Client Services representative is an email to its@manhattan.edu
or a phone call to x7973 (718-862-7973)
Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message
Please follow these instructions to update your personal email address:
How to Update Your Personal Email.
Remember that IT Services will never ask you for your password.
We encourage you all to please reset your computer password and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that we can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts. For more details about best practices for keeping your information secure at Manhattan College click this Cyber Safety link found on the ITS website.
Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.
Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.
In lieu of loaning certain cables and remotes, Client Services has installed commonly used AV cables and adapters as well as projector remotes in all yet-to-be-renovated classrooms. Faculty requiring other specialty cables or adapters should contact Client Services for assistance purchasing this equipment as they are not stocked by Client Services.
The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices.
Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests.
Client Services currently has 2 convenient locations: Jasper Hall, Ground Floor, North Side & Miguel 100. Please stop by the location closest to you. We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.
Client Services Hours of Operations can be found here.
Computer Lab Hours can be found here.
Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, clients are also able to contact the manufacturer directly to access hardware support and replacement.
Your feedback helps us improve our service and should be sent to: Tell ITS
Follow us on Twitter @MC_ITS and Instagram mc_ITS.
Check out our Manhattan College ITS Blog. Subscribe to ITS Blog.
Thanks and wishing everyone a productive semester on behalf of the ITS team!
Monday, January 20, 2025
Client Services Prioritized Support January 13 - January 31 2025
ITS Client Services will be providing priority support to classroom issues and network support requests from January 13 - January 31 2025. Response times for all other requests will be slower than normal. We apologize for any inconvenience.
Friday, January 17, 2025
Campus-wide Network Maintenace - 1/18 - 6am to 7am (Completed)
UPDATE: This maintenance has been completed as of 6:55AM
ITS will be conducting network maintenance on our internet service equipment. This maintenance will allow for a smoother browsing and routing experience on campus. This maintenance will occur on Saturday, January 18th, which will cause sporadic network degradation and outages between 12am and 1am. You can expect interruptions in the following services:
- Internet Access
- Phone Access
- VPN Access
We apologize for this inconvenience. If you have any questions, please feel free to contact ITS at x-7973 or its@manhattan.edu
Thursday, January 16, 2025
ITS Training Services
Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more.
Wednesday, January 15, 2025
ITS Knowledge Base
Did you know that you can get answers to most of your ITS questions at our Knowledge Base?
Subscribe to the ITS Blog
Don't miss a beat. Stay current with all ITS news from new articles to outages. All you need to do is subscribe and you will get all new posts to your inbox.
Tuesday, January 14, 2025
Tell ITS!
#TellITS - ITS needs your help identifying and reporting technology issues on campus. ITS has been using the Tell ITS form as a way to alert us to technology issues so that we can help resolve them sooner. If you see an issue, loose cable, or something that just doesn't look right - we want to know about it!
Have you noticed the signage on campus “Tell ITS”? You should be seeing it on fliers, digital signage and on computers around campus.
You can use the Feedback option to let us know how you think we're doing.
Fun fact: A faculty member brought the "Grid View" extension to our attention and we were able to share that information more widely! Your input and ideas are important to us and could be beneficial to all of Manhattan College!
Have a good experience? Let us know!
Have a bad experience? Let us know what went wrong so we can correct it for the future.
Have an idea to improve technology at the college? We want to know about it.
Make sure to give us your name so we can give you credit if the idea is implemented.
If you come across a technology issue on campus, please do not hesitate to report it to its@manhattan.edu or 718-862-7973 immediately. For your convenience, you may also report issues or provide us with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus or any ITS webpage. You can also access this form via http://manhattan.edu/tellits. You will be directed to fill out a brief online form, just like the one linked above, detailing the nature of the issue and/or providing feedback. The faster we know about an issue, the faster we can resolve it. We need your help to make sure that issues are resolved as quickly and efficiently as possible.