Wednesday, April 4, 2018

Jamboard Training for Students in O'Malley Library

ITS is presenting a Jamboard Training Session on the following dates during Community Period: 
  • Wednesday, April 11th from noon to 1:00 pm
  • Wednesday, April 18th from noon to 1:00 pm
Location:  O’Malley Library Jamboard Room #401

The following topics will be covered:
  • Explain what a Jamboard is and its features 
  • Overview of the system of ownership and collaborators
  • Using the Tool Set
  • Pushing a Jam to the Jamboard
  • Ending a Jamboard session
We will be able to address any Jamboard Related questions you may have.

An ITS student worker will be presenting the training.



Tuesday, April 3, 2018

Internet Connectivity Issues - ITS Investigating

ITS has identified a network issue affecting some traffic to/from the Internet.  We have determined that sites such as Google.com (and related services), Netflix, and YouTube are AVAILABLE, however, some other websites and services are experiencing a disruption.

We have temporarily resolved the issue by switching to our backup Internet Service Provider, however, we will be working to permanently resolve the issue.

Updates will be posted on https://itsblog.manhattan.edu

Wireless Printing Using Web Print


Click here to get to the Web Print landing page which has resources for using this new feature.



ISP Maintenance 4/5 4am-6am

We have received notification from our primary Internet Service Provider stating that maintenance will be conducted on some network equipment to improve security, stability, and capacity.

This maintenance will be on April 5th, from 4am until 6am. Our backup Internet Service Provider should take over as soon as our primary provider goes down. Users should see little Internet or connectivity issues during this time, however, there maybe some cases of speed degradation during the maintenance window. 

We apologize for this inconvenience. If you have any questions, please contact ITS at its@manhattan.edu or at extensions x-7973.

Wednesday, March 28, 2018

How to Protect Your Data and Devices While Traveling with Tech

Due to enhanced security measures in most countries, travelers with tech should be prepared for possible disruptions or additional wait times during the screening process. Here are some steps you can take to help secure your devices and your privacy.
Good to know:
  • While traveling within the United States, TSA agents at the gate are not allowed to confiscate your digital devices or demand your passwords.
  • Different rules apply to U.S. border patrol agents and agents in other countries. Federal border patrol agents have broad authority to search everyone entering the U.S. This includes looking through any electronic devices you have with you while you are traveling. They can seize your devices and make a copy for experts to examine offsite. Learn more from the Electronic Frontier Foundation about digital privacy at the U.S. border.
Protect your tech and data when traveling:
  • Travel only with the data that you need; look at reducing the amount of digital information that you take with you. This may mean leaving some of your devices at home, using temporary devices, removing personal data from your devices, or shifting your data to a secure cloud service. Authorities or criminals can't search what you don't have.
  • Most travelers will likely decide that inconvenience overrides risk and travel with electronic devices anyway. If this is the case, travelers should focus on protecting the information that they take with them. One of the best ways to do this is to use encryption. Make sure to fully encrypt your device and make a full backup of the data that you leave at home.
  • Before you arrive at the border, travelers should power off their devices. This is when the encryption services are at their strongest and will help resist a variety of high-tech attacks that may attempt to break your encryption. Travelers should not rely solely on biometric locks, which can be less secure than passwords.
  • Make sure to log out of browsers and apps that give you access to online content, and remove any saved login credentials (turn off cookies and autofill). This will prevent anyone from using your devices (without your knowledge) to access your private online information. You could also temporarily uninstall mobile apps and clear browser history so that it is not immediately apparent which online services you use.
Get your device travel ready:
  • Change your passwords or passphrases before you go. Consider using a password manager if you don't use one already.
  • Set up multifactor authentication for your accounts whenever possible for an additional layer of security.
  • Delete apps you no longer use.
  • Update any software, including antivirus protection, to make sure you are running the most secure version available.
  • Turn off Wi-Fi and Bluetooth to avoid automatic connections.
  • Turn on "Find My [Device Name]" tracking and/or remote wiping options in case it is lost or stolen.
  • Charge your devices before you go.
  • Stay informed of TSA regulations and be sure to check with the State Department's website for any travel alerts or warnings concerning the specific countries you plan to visit, including any tech restrictions.
  • Clear your devices of any content that may be considered illegal or questionable in other countries, and verify whether the location you are traveling to has restrictions on encrypted digital content.
  • Don't overlook low-tech solutions:
    • Tape over the camera of your laptop or mobile device for privacy.
    • Use a privacy screen on your laptop to avoid people "shoulder surfing" for personal information.
    • Physically lock your devices and keep them on you whenever possible, or use a hotel safe.
    • Label all devices in case they get left behind!
These guidelines are not foolproof, but security experts say every additional measure taken can help reduce the chances of cybertheft.

Partially reposted from https://er.educause.edu/blogs/2017/9/march-2018-how-to-protect-your-data-and-devices-while-traveling-with-tech


Thursday, March 22, 2018

COMPLETE: ISP Maintenance Friday March 23 through Monday March 26

COMPLETED: As of Monday, March 26th at 7:15am, this maintenance has been completed. We apologize for any inconvenience that this may have caused. If you have any questions, please contact ITS at its@manhattan.edu or at extension x-7973.

Our primary ISP will be performing maintenance to a large fiber optic splice block in Manhattan during the upcoming weekend.  Manhattan College's primary internet connection runs through this block and will be off line for the duration of the maintenance. 

In preparation for this, we will be switching over to a backup connection Friday, March 1, at 7am and remaining on the backup connection for the duration of the maintenance. 

Most services should not be disrupted, though we may see some degraded performance during heavy use times.

We are doing everything in our power to make the switchover and operation as seamless as possible. We appreciate your patience. 

Thursday, March 15, 2018

COMPLETE: Horan Hall - Brief Network Outage 3/15 at 2:30pm

UPDATE: The generator test in Horan Hall was completed successfully.

Physical Plant will be conducting a generator test in Horan Hall today, March 15th at approximately 2:30pm. We apologize for such short notice.

There will be two brief outages, one while switching to generator power, the other while switching back to main power.

This will not affect the rest of campus.