Update:
At 11:00 AM the ITS team performed a test of the GridView extension version 1.36 that was released this morning. While the issue with showing attendees in a single column has been fixed, unfortunately we found that it has a new issue. Once the meeting hits 16 attendees, the browser crashes. We recommend NOT using GridView until this issue is resolved. In the meantime please use the Google Meet Native Layouts. This Knowledge Base Article explains how to use the Google Meet Native Layouts.
Original Post:
ITS is aware that an update to Google Meet has broken the GridView Extension. A new version was released this morning that ITS will be testing this morning. We will notify the community of our findings.
Tuesday, June 16, 2020
Friday, June 12, 2020
Update to Tiled View in Google Meet
Be on the lookout for an updated version of Tiled View in Google Meet!
Google has announced that they are releasing an improvement to the Tiled View on Google Meet. The improvement will allow users to see other attendees even when someone else is presenting. For more information about this update please visit this link.
For additional information about the different views and how they work please reference our knowledge base article.
Thursday, June 11, 2020
Manage Multiple Google Accounts with Ease using Delegated Accounts or Chrome Profiles
If you work with more than one Google account, you’ve likely had some frustrating experiences. This blog post will provide you with some tools to make managing these multiple accounts a breeze. We would like to bring your attention to Delegated Accounts and Chrome Profiles and the different benefits of each. Please refer to the chart below for a summation of the main benefits of each tool. For more information on how to set up and use these tools please reference our knowledge base articles linked below.
Delegate accounts: you may want to give access to your email account to another person. Mail delegation allows the delegate to read, send, and delete messages on your behalf through their own account. Please reference this article for how to set up a Delegated Account.
For example, a manager can delegate email access to another person in their organization, such as an administrative assistant. Another great use for delegation is shared email accounts
1. Delegated accounts cannot be accessed via mobile applications, ONLY on computers.
2. After a delegated email is set up, it may take a few seconds to a few hours for the changed to reflect in your account. Please refresh the tab where the account is open frequently until you see the change has been applied.
Delegate accounts: you may want to give access to your email account to another person. Mail delegation allows the delegate to read, send, and delete messages on your behalf through their own account. Please reference this article for how to set up a Delegated Account.
For example, a manager can delegate email access to another person in their organization, such as an administrative assistant. Another great use for delegation is shared email accounts
Important things to note:
1. Delegated accounts cannot be accessed via mobile applications, ONLY on computers.
2. After a delegated email is set up, it may take a few seconds to a few hours for the changed to reflect in your account. Please refresh the tab where the account is open frequently until you see the change has been applied.
COMPLETE: Leo 4th Floor Network Maintenance
UPDATE: This maintenance has been complete. Both wired and wireless networks have been restored to Leo 4th floor. If you continue to experience poor or no network services while on Leo 4th floor, please contact ITS.
Starting on Friday, June 12, 2020, both of the wired and wireless networks in Leo 4th floor will be down while ITS and the Leo/Higgins construction company work on the IT closet.
In order to better provide wired and wireless services for the new renovations throughout Leo 4th floor, ITS is working with the construction company to tidy up and fix our IT network closet. While this is being done, both the wired and wireless networks for the 4th floor only will be down. This will not affect the rest of the building, nor will it affect the rest of campus.
As of right now, there is no time limit as to when this maintenance will be complete, though we will work as fast as we can to get the network back up. We apologize for any inconvenience that this may cause and will update the community with any updates. If you have any questions, please do not hesitate to contact ITS by emailing us at its@manhattan.edu.
Starting on Friday, June 12, 2020, both of the wired and wireless networks in Leo 4th floor will be down while ITS and the Leo/Higgins construction company work on the IT closet.
In order to better provide wired and wireless services for the new renovations throughout Leo 4th floor, ITS is working with the construction company to tidy up and fix our IT network closet. While this is being done, both the wired and wireless networks for the 4th floor only will be down. This will not affect the rest of the building, nor will it affect the rest of campus.
As of right now, there is no time limit as to when this maintenance will be complete, though we will work as fast as we can to get the network back up. We apologize for any inconvenience that this may cause and will update the community with any updates. If you have any questions, please do not hesitate to contact ITS by emailing us at its@manhattan.edu.
Wednesday, June 10, 2020
COMPLETE: Horan Hall - Brief Network Outage - 6/12 at 2pm
UPDATE: As of about 230pm this afternoon, this generator test has been completed successfully.
Physical Plant will be conducting a generator test in Horan Hall on Friday, June 12th at approximately 2pm.
There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.
This will not affect the rest of campus.
If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.
Physical Plant will be conducting a generator test in Horan Hall on Friday, June 12th at approximately 2pm.
There will be two brief outages, one while switching to generator power, the other while switching back to main power. Both wired and wireless will be affected during this generator test.
This will not affect the rest of campus.
If you have any questions, please contact ITS at its@manhattan.edu. We apologize for this inconvenience.
Thursday, June 4, 2020
Important Message About The Manhattan College Transition to Google Chat on June 15th
We’re excited to share that we’ll be transitioning everyone at Manhattan College to Google’s newest enterprise-grade collaboration product, Google Chat. Chat has a modern/easy viewing interface as well as team rooms that support better team collaboration, emoji reactions to make work fun, and bots to help you be more productive. Manhattan College is receiving early access to some great new features, such as an upgraded Gmail integration and the ability to chat with external users (non-Manhattan College users).
Beginning Monday, June 15th, 2020, all teams will be using Chat for direct messages (DMs), group messages, and team discussions. Classic Hangouts apps will no longer be accessible in Gmail..
It's important to do the following before 6/15 as classic Hangout apps will stop working:
Beginning Monday, June 15th, 2020, all teams will be using Chat for direct messages (DMs), group messages, and team discussions. Classic Hangouts apps will no longer be accessible in Gmail..
How do I get Google Chat?
It's important to do the following before 6/15 as classic Hangout apps will stop working:
- Explore the new Web experience at chat.google.com
- Download the new mobile app for Android or iOS.
- Please make sure you install the Chat mobile app (Android or iOS) before 6/15 to minimize chances of missed messages.
- Download the new standalone desktop app if you've been using the classic Hangouts Chrome extension or app. You'll be able to access the desktop app from a prompt that will appear inside chat.google.com
- On 6/15, refresh your Gmail to get the new Chat in Gmail experience.
Where do I find my old chats?
- You will be able to continue recent direct messages from classic Hangouts in Google Chat, but group messages from classic Hangouts (including their history) will not be migrated to Google Chat. This means on 6/15 you will no longer see any group messages you had using classic Hangouts in your Google Chat.
- All previous chat history from classic Hangouts will be accessible in the Gmail Chat label.
- The classic Hangouts web interface for chat, hangouts.google.com will remain available during this transition in case you need more time to access and move certain group conversations. Users cannot chat in classic Hangouts by visiting hangouts.google.com in a mobile browser. Using hangouts.google.com will be the only way to access your classic Hangouts group chats.
- The classic Hangouts bot in Chat will also notify you of missed group messages from classic Hangouts. This means if you are using Google Chat and someone messages a classic Hangouts group you are in, you will receive a message with a link to the conversation. Please use this link for further assistance if you need to add the classic Hangouts bot to Google Chat.
What are the limitations of Chat?
1. Google Voice and Google Fi are not currently available through Chat:
If you have important group messages in classic Hangouts, we recommend that you recreate them as Rooms in the new Chat.
3. Group direct messages and rooms that are started in the new Chat will not send messages to users who are still on the classic Hangouts apps.
Where do I go for help?
G Suite Learning Center for more information about the new Chat.
- Users who already have a Google Voice account can access Google Voice at voice.google.com, by selecting Voice from the App launcher , or by downloading the Google Voice app (Android, iOS).
- Google Fi users must use the default SMS app on their mobile device to send and receive SMS messages
If you have important group messages in classic Hangouts, we recommend that you recreate them as Rooms in the new Chat.
3. Group direct messages and rooms that are started in the new Chat will not send messages to users who are still on the classic Hangouts apps.
Where do I go for help?
G Suite Learning Center for more information about the new Chat.
Tuesday, June 2, 2020
Updated GridView Extension Available
A new version of the GridView Chrome extension has been released. The current version is 1.35. You should get the latest version automatically. If you haven’t already received the update and want to manually update, please view these instructions.
Previously ITS had reported a fix for the removal of more than one GridView extension. We have been made aware that some users are still experiencing issues after removing the second extension. This is, because you may need to clear your cache after you uninstall the extension. Please refer to this article for further assistance with clearing your cache.
Previously ITS had reported a fix for the removal of more than one GridView extension. We have been made aware that some users are still experiencing issues after removing the second extension. This is, because you may need to clear your cache after you uninstall the extension. Please refer to this article for further assistance with clearing your cache.
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