ITS: New Self-Paced Technology Skill resource course now available!

ITS is excited to announce that we have launched a series of Technology training courses a new one is now available!

April 2023's course is Google Calendar: The Basics. You can self-enroll in the course.

These courses are designed only to take about 15-30 minutes and can be taken at your own pace. Progress will be saved so you can start and then stop and pick up where you left off. The purpose of these courses is to help brush up on technology and software skills to highlight how to use them to their full potential. We will release one course each month during the academic year (Fall and Spring semesters). The courses are entirely voluntary and are meant to be a helpful resource. In each section, you will find at least one Knowledge Base Article (KBA) and a short quiz to complete.

We will send out blog posts (Subscribe to the blog) and MC Announcements when the other courses will be open. 

Horan Network Outage - 3/23/2023

8:19PM: The Power issue has been resolved and all network connectivity has been resolved.

5:31PM: The Network outage seems to have been caused by a building-wide power outage. This issue is currently being worked on and is expected to be resolved within the hour.

We are currently investigating a network outage that is affecting Horan Hall. Wired and Wireless services in this building will be affected. 

We apologize for any inconvenience that this may cause. If you have any questions or concerns, please do not hesitate to contact ITS by emailing its@manhattan.edu.

ITS: Secure a Spring Semester and Summer Job Now!

ITS is hiring and looking to fill the following student positions (multiple positions per role) ASAP:

*Please make sure to indicate if you would also be able to work during Summer 2023 *

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

ITS: New Self-Paced Technology Skill resource course now available!

ITS is excited to announce that we are launching a series of Technology training courses!

These courses are designed only to take about 15-30 minutes and can be taken at your own pace. Progress will be saved so you can start and then stop and pick up where you left off.  The purpose of these courses is to help brush up on technology and software skills to highlight how to use them to their full potential. We will release one course each month during the academic year (Fall and Spring semesters). The courses are entirely voluntary and are meant to be a helpful resource.  In each section, you will find at least one Knowledge Base Article (KBA) and a short quiz to complete.

February 2023’s Course is Google Chrome: The Basics. You can self-enroll in the course. 

March’s course will be, “Gmail: The Basics” and April's course will be “Google Calendar: The Basics”.

We will send out blog posts (Subscribe to the blog) and MC Announcements when the other courses will be open. 

ITS: Secure a Spring Semester and Summer Job Now!

ITS is hiring and looking to fill the following student positions (multiple positions per role) ASAP:

*Please make sure to indicate if you would also be able to work during Summer 2023 *

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. For a more detailed description please check the Student Employment website for this listing.
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

Planned Downtime: Banner (Please Read)

 Dear Colleagues,

This Friday night, Information Technology Services will be conducting maintenance which will require downtime for our Administrative System, Banner

When: March 10, 2023

Time: 9:00pm - 10:00pm

Thank you in advance for your patience.

Information Technology Services.

"Vector LMS, Higher Education Edition Online Learning" is not a phishing attack

Between March 2nd 11:45PM and March 3rd 12:30AM, safecolleges.com sent ~1100 emails to our community. These emails are legitimately from a vendor that Human Resources does business with.

Gmail displays a warning banner with a convenient "report phishing" button for most of the safecolleges.com emails.

Do not report these emails as phishing attempts. This email campaign helps the college comply with New York State law regarding sexual harassment.