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ITS Knowledge Base

 Did you know that you can get answers to most of your ITS questions at our Knowledge Base? 

Semesterly Reminder About Ticket Creation Best Practices

 Did you know your ticket could get lost? Sending an email the wrong way can cause your ticket to get lost. Please check out this article about ticket creation best practices to ensure that you get the help you need as quickly as possible. Remember that the best way to get help from ITS is to submit a ticket using our Service Catalog, its@manhattan.edu or a call to 718-862-7973. 

Fall 2025 Client Services Prioritized Support August 25 - September 19

ITS Client Services will be providing priority support to classroom issues and network support requests from August 25 - September 19.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience. 

Drop In Session Video

 For those that would find it helpful, here is the video and PowerPoint from our drop in sessions. We still recommend coming to a session in case you have questions that are not answered.