Fall 2024 Client Services Prioritized Support August 26 - September 20, 2024

  ITS Client Services will be providing priority support to classroom issues and network support requests from August 26 - September 20, 2024.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Network Issue Affecting Phone System

Update 9/13/24 3:23PM: Outage resolved. All is working as per normal now.

 We are aware of a network issue that is also affecting the phone system. Some VOIP phones will not work until this is resolved.

Update Desk Phone Caller ID

 This is your semesterly reminder to submit a request if you need the name on your phone caller ID to be updated. Note that the Naming convention is Last Name First Initial (ex: Musal R).

Tech Tip Data Retention with Google Drive Shared Drives

 The best practice with saving files that are important to the institution or department, is to store these documents in a Google Drive Shared Drive. Learn more about Shared Drives.

Voicemail to Email

 Did you know that you can get your voicemail messages directly at your email inbox? By setting up voicemail to email, you never have to login to the voicemail system to check messages again. To setup voicemail to email now, fill out this form.

Argos Enterprise Reporting Made Easy

 Argos is an easy interface to interact with data from Banner. Note that Argos is for reporting only and not meant for data entry. You can easily download your Argos report to an excel file for offline data manipulation. Check out this article on Argos navigation to learn more. 

ITS Training Services

 Did you know that ITS offers services in regard to training development and documentation assistance? We can help you develop training to help propel your team forward and also help you document and improve your processes. Checkout this service to learn more.

Fall 2024 Client Services Prioritized Support August 26 - September 20, 2024

  ITS Client Services will be providing priority support to classroom issues and network support requests from August 26 - September 20, 2024.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Banner Communication Manager Could Help You!

 If you are finding yourself in need of sending a large email communication, Banner Communication Manager (BCM) may be a helpful resource for you! It saves you from manually inputting large amounts of email addresses and can also help personalize mass emails. If you are interested in learning about how to use BCM you can check out this article. 

If this is something you would like to explore further please email its@manhattan.edu for a BCM Consultation to arrange a setup and training session.

Subscribe to the ITS Blog

 Don't miss a beat. Stay current with all ITS news from new articles to outages. All you need to do is subscribe and you will get all new posts to your inbox.

Semesterly Reminder About Ticket Creation Best Practices

 Did you know your ticket could get lost? Sending an email the wrong way can cause your ticket to get lost. Please check out this article about ticket creation best practices to ensure that you get the help you need as quickly as possible. Remember that the best way to get help from ITS is to submit a ticket using our Service Catalog, its@manhattan.edu or a call to 718-862-7973.

Fall 2024 Client Services Prioritized Support August 26 - September 20, 2024

  ITS Client Services will be providing priority support to classroom issues and network support requests from August 26 - September 20, 2024.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.