Banner Communication Manager Could Help You!

If you are finding yourself in need of sending a large email communication, Banner Communication Manager (BCM) may be a helpful resource for you! It saves you from manually inputting large amounts of email addresses and can also help personalize mass emails. If you are interested in learning about how to use BCM you can check out this article. 

If this is something you would like to explore further please email its@manhattan.edu for a BCM Consultation to arrange a setup and training session.

ITS: New Student Employment and GA Opportunities!

  ITS is looking to fill the following 5 positions ASAP! 

• Graduate Assistant- South Campus Client Services The Client Services Graduate Assistant (CSGA) reports to the IT Support Specialist (ITSS).  The CSGA is responsible for managing the day to day workflow of the Client Services office.  The CSGA also trains and supervises a team of student employees.  The major responsibility of this position is to ensure that their assigned Client Services office and ticket queue is running efficiently.  The successful candidate must stay up to date with the technology deployed at Manhattan College.  The successful candidate must also ensure that their team has the skill, tools, and resources to be successful.  The CSGA will communicate regularly with their counterparts in other offices and backup each other as needed.
  
  
• Video Specialist The primary role of this position is to work on editing, collaborating, and creating knowledge centered instructional videos to be used by those on campus. 
  
  

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. 
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. 
  
  
• Technical Writer is responsible for helping the Technology Training Coordinator create documentation and training for various technologies, software, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.  
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

ITS Priority Support for Aug 29th-Sept 16th

ITS Client Services will be providing priority support to classroom issues and network support requests from Monday, August 29th - Friday, September 16, 2022.  Response times for all other requests will be slower than normal.  We apologize for any inconvenience.

Additionally, please take note of the following office limited support and closure times for our Client Services offices. We appreciate your understanding as during these times you might experience some delays in response time. 

RLC Office (South Campus) 

• Limited Staffing

• Monday: 7:30am - 1:30 pm, 2:30pm - 6:00 pm

• Tuesday: 12:00pm - 3:30pm

• Thursday:  7:30am - 1:30pm, 3:30pm - 6:00pm 

• Friday: 7:30am - 10:00am

• Physical Office CLOSED (No Walk Ins. Time for ticket resolution may be longer than normal.)

• Monday: 6:00pm - 7:00pm

• Tuesday: 12:00pm - 1:00pm, 6:00pm - 7:00pm

• Wednesday: 7:30am - 9:00am, 6:00pm - 7:00pm

• Friday: 7:30am - 8:00am

Jasper Office (North Campus)

• Limited staffing  

• Monday: 7:30am - 9:30am; 3:00 pm - 7:00pm

• Wednesday: 7:30am - 11:00am

• Thursday: 9:30 am - 11:0 am

• Friday: 3:00pm - 5:00 pm

• Physical Office CLOSED (No Walk Ins. Time for ticket resolution may be longer than normal.)

• Monday: 1:15pm - 3:00pm

• Tuesdays: 7:30am - 12:30pm

• Wednesdays: 3:15pm - 5:00pm 

• Thursdays: 7:30am - 9:30am, 1:15pm - 3:00pm 

These dates / times are subject to change and we will update the community with any changes as they happen. We apologize for any inconvenience.

COMPLETE: Moodle Scheduled Maintenance on Tuesday 8/23/2022 7:00AM-9:00AM

UPDATE:  As of approximately 7:30AM Tuesday 8/23/2022, Moodle updates are complete and the system is functioning normally.

The Manhattan College Moodle system will be undergoing system maintenance starting at 7:00AM on Tuesday 8/23/2022 to implement important system updates.  We anticipate that the maintenance will be completed between 7:00AM - 9:00AM during which time the Moodle system may be UNAVAILABLE.

Fall 2022 Classroom Technology Training Signup

 ITS will be offering classroom technology training sessions from August 22nd-Sept 2nd.

The trainings will take place on campus with a member of the ITS technology training team.

The trainings will review the podium guides and basic troubleshooting for the technology in the classrooms. If possible, when signing up for a session, please include the classroom building and number you will be teaching in during the Fall. Please note some classrooms are different than others so the training will be specific to the type of classroom you are teaching in.

To sign up please click here. 

ITS will also be offering training the first and second week of classes from Aug 29th-Sept 9th. Please email sleavey01@manhattan.edu to schedule a time to review the classroom technology during that time frame.

Please feel free to reach out to Susanne Leavey (sleavey01@manhattan.edu) directly with any questions or to schedule an alternative time/date if none of the above work for you.

ITS: New Student Employment and GA Opportunities!

 ITS is looking to fill the following 5 positions ASAP! 

• Graduate Assistant- South Campus Client Services The Client Services Graduate Assistant (CSGA) reports to the IT Support Specialist (ITSS).  The CSGA is responsible for managing the day to day workflow of the Client Services office.  The CSGA also trains and supervises a team of student employees.  The major responsibility of this position is to ensure that their assigned Client Services office and ticket queue is running efficiently.  The successful candidate must stay up to date with the technology deployed at Manhattan College.  The successful candidate must also ensure that their team has the skill, tools, and resources to be successful.  The CSGA will communicate regularly with their counterparts in other offices and backup each other as needed.
  
  
• Video Specialist The primary role of this position is to work on editing, collaborating, and creating knowledge centered instructional videos to be used by those on campus. 
  
  

• Client Services Technician The primary focus is to support the Manhattan College community's technology needs. The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. 
  


• Operations Representative The primary focus is to support the Manhattan College community's technology needs. The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office. Training is provided. 
  
  
• Technical Writer is responsible for helping the Technology Training Coordinator create documentation and training for various technologies, software, programs, devices, and equipment, etc. This position will also aid in monitoring the colleges first ever chatbot and its transcripts, weekly.  
  
  
   Please feel free to pass this on to anyone at Manhattan College who is eligible to apply or advertise. Thank you! 

Fall 2022 Classroom Technology Training Signup

ITS will be offering classroom technology training sessions from August 22nd-Sept 2nd.

The trainings will take place on campus with a member of the ITS technology training team.

The trainings will review the podium guides and basic troubleshooting for the technology in the classrooms. If possible, when signing up for a session, please include the classroom building and number you will be teaching in during the Fall. Please note some classrooms are different than others so the training will be specific to the type of classroom you are teaching in.

To sign up please click here. 

ITS will also be offering training the first and second week of classes from Aug 29th-Sept 9th. Please email sleavey01@manhattan.edu to schedule a time to review the classroom technology during that time frame.

Please feel free to reach out to Susanne Leavey (sleavey01@manhattan.edu) directly with any questions or to schedule an alternative time/date if none of the above work for you.