Resolved: Banner Offline

Dear Colleagues,

Access to Banner has been restored.  The lack of Banner availability was related to some network connectivity issue outside of Manhattan College.  Once this was determined, he network team was able to provide a solution that brought us back online with Banner.

Thank you for your patience.

Information Technology Services

UPDATE: Banner Offline

ITS is working to troubleshoot a network issue affecting some Banner services.  Currently, we do not have an ETA for a resolution. 

Services such as Argos reporting, Banner self-service, and Degreeworks are ONLINE.

Banner Offline

ITS is troubleshooting an issue affecting the admin pages interface of Banner.  At this time, users are unable to connect to Banner admin pages, however, access to Banner self-service, Argos report, Degreeworks, and other services is AVAILABLE.

More information will be communicated as it becomes available.

COMPLETE: Planned Network Maintenance 5/31 7am-9am

UPDATE2: This maintenance was successfully completed this morning, Friday, June 1st by 8am. We apologize for any inconvenience that this may cause. If you have any questions, please reach out to ITS at 718-862-7973 or e-mail us at its@manhattan.edu.

UPDATE1: The planned network maintenance was completed this morning by 8:15am, however, additional troubleshooting will need to be conducted Friday morning, June 1st, from 7am-9am. We apologize for this inconvenience. 

ITS will be conducting planned network maintenance on May 31st from 7am-9am, which will cause some localized network disruptions. 

In order to replace some failed equipment, ITS will be conducting some network maintenance in Leo Hall. These upgrades will cause disruption to both the wired and wireless networks throughout Leo Hall. This maintenance will not affect the rest of campus.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to ITS at 718-862-7973 or e-mail us at its@manhattan.edu.

Google Summer Collaboration Challenge Week 1

Let's kick off week 1 of the Summer Collaboration Challenge by introducing Google Drive, or Drive for short.  Drive is part of your JasperNet account that provides virtually unlimited online storage space.  We'll explore various parts Drive as a foundation for future weeks.

Google Drive Basics

Starting to use Google Drive is a simple as clicking the Drive icon from the Google Apps menu at the top right of any Google App including Gmail.  ITS provides documentation on getting started with Google Drive as well as answers to commonly asked questions. Begin by reviewing Google Drive Cheat Sheet:

Assignment:  Click on the Google Apps menu and open Google Drive.  Upload a file.

What Can You Do with Drive?

Sharing

Once you have added files to Google Drive, you can choose to keep the files private (default) or share with colleagues or friends.  Files are accessible anywhere, from any device.  Locate the file that you just uploaded or add another file to explore sharing settings in Drive.

Assignment:  Share a file that you've uploaded to Google Drive.  

Share files from Google Drive

Finding Files - Add to My Drive

Finding files is easy with Drive.  Drive uses Google's powerful search technology to find files that best match your search.  Drive also allows you to add files that have been shared with you to your Drive - not by copying the file, but rather giving you direct access to the same file that has been shared with you.  Simply click the "Add to My Drive" icon to make the file available whenever you access Drive without the need to search.

Assignment:  Find a file that has been shared with you and add to "My Drive"

What Can You Do with Drive?

Drive File Stream - Backup

Drive File Stream is a new way to access all of your Google Drive files directly from your Mac or PC, without using up all your disk space. Unlike traditional file sync tools, Drive File Stream doesn’t require you to download your files first in order to access them from your computer. Instead, when you need to view or edit a file, it automatically streams from the cloud, on-demand. With Drive File Stream, your team will spend less time waiting for files to sync, no time worrying about disk space, and more time being productive.

With Drive File Stream, you can:

• Quickly see all your Google Drive files in Finder/Explorer (including Team Drives).
• Browse and organize Google Drive files without downloading all of them to your computer.
• Choose which files or folders you'd like to make available offline.
• Open files in common apps like Microsoft Office and Adobe Photoshop.

Assignment:  Install and configure Google Drive File Stream:
Google Drive

Once you complete reviewing the materials from the first week of the Google Collaboration Challenge take a few minutes to answer these questions: Week 1 Google Drive Questionnaire

COMPLETE: Planned Network Maintenance 6/6 at 7am

UPDATE: This planned network maintenance was completed by 7:40am. If you have any questions, please contact ITS.

ITS will be conducting planned network maintenance on June, 6th from 7am-8am, which may cause some network disruptions. 

In order to improve the reliability, security, stability, and capacity of our network connection to campus, ITS will be conducting some upgrades on some network equipment that services the campus. These upgrades will cause disruption to our primary Internet Service Provider connection. During this network outage, our network traffic should route to our backup Internet Service Provider. Users should see little Internet or connectivity issues during this time, however, there may be some cases of speed degradation during the maintenance window. Before the conclusion of the maintenance period, the connection to our primary Internet Service Provider will be restored.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to ITS at 718-862-7973 or e-mail us at its@manhattan.edu.

RESOLVED: SSO Intermittent Issues

A solution to the intermittent SSO issues reported on Tuesday has been applied overnight.  ITS has confirmed that this solution has resolved the reported issues.

Due to a bug in the most recent version of our SSO software, ITS reverted our SSO system to the older version that was in place prior to last weekends upgrade.  The bug in the newer version has been reported to our software provider and we are awaiting confirmation that the bug has been patched before reapplying the update.