LabSeat: Find an Open Computer on Campus

Have you ever encountered a situation when you needed to use a lab computer,  but you arrived and all of the computers were already in use?  Looking for a quiet corner to study?

Well, thanks to a new web application called LabSeat that was installed on our lab computers earlier this year, you can check computer availability in real time before you leave for the lab.  This will be especially useful during busier times such as midterms and finals week as you can choose where to study by how many computers are available.

Access the LabSeat application to view computer availability via any of the methods below:

Direct Link:  
https://go.manhattan.edu/labseat

• Take a look at the list of labs and click on the lab you would like to view    

Via the Glance MC App:  Under Featured Links:  Locate an Open Computer 

Via the college's Quicklinks on the insidemanhattan.edu website or the Glance MC App, using any of the following search terms:  computer, lab,LabSeat, etc. (Note Glance MC IOS users can save the link to their app Favorites) 

Via the ITS website for specific information on Computer Labs

Click on the arrow at the end of the room and you will see:

• A map of the Computer Lab
• Hours computer lab is open
• Classes scheduled in each classroom/open lab

For more information review LabSeat: Find an Open Computer on Campus 

Reach out to IT Services with any questions:

• Email: its@manhattan.edu
• Call: 718-862-7973

Kramer VIA GO Wireless, AirPlay Version 2 Presentation System

The Kramer VIA GO, which is being labeled as AirPlay Version 2, is a new wireless presentation solution found in all classrooms on campus. 

It allows you to present devices such as PC, Mac, Android/iOS, and Chromebook wirelessly.

Note that you are still able to present using AirPlay the same way as before. This new system only expands support for wireless connectivity in addition to additional features.

One of the new features the Kramer VIA GO, AirPlay Version 2 supports is the ability to present up to two devices wirelessly at the same time. For example, if two students want to present their laptops at the same time, they can do so. The Kramer VIA GO also allows you to connect to AirPlay either through their VIA app or through the AirPlay icon in Mac and iOS devices how you normally would with AirPlay. Two simultaneous connections can be made when both users are connected using the Kramer app, or one is using an AirPlay connection and the other is using a Kramer app connection. Two AirPlay connections cannot be simultaneously presented.

The Kramer VIA GO has multiple ways in which you can stream videos. The first method allows you to present videos by mirroring whatever is shown on your device. While this method works well, it is not the best way to present videos. Instead, you can present downloaded videos by using the Kramer VIA GO dashboard menu. You can drag and drop the video file onto the “VIA” logo which will automatically play the video on the projector. Alternatively, you can select Features, and the select Multimedia where you can add a library of videos, which can be selected and played individually.

Please see this KBA for detailed instructions on playing videos: Playing Video with Kramer VIA GO

Please take this brief Kramer VIA GO AirPlay Version 2 Wireless Presentation survey to let us know what you think about the Kramer VIA GO.

If you have additional questions about how to use the new Kramer VIA GO wireless presentation system please contact 

IT Services:

its@manhattan.edu or TEL: 718-862-7973

Wireless Printing Using Web Print

Manhattan College has incorporated a new feature that allows clients to print wirelessly from their own laptops anywhere on campus. PaperCut's Web Print allows you to upload PDF files  and print them at any computer lab on campus. Review this video tutorial for wireless printing instructions:

1. In your browser window enter

https://webprint.manhattan.edu/

2.  For Username and Password, enter your Jaspernet Credentials.  

Click on Log in

Note that this only works when connected to the campus network.

3.  Once you’re logged in, you will automatically be brought to Web Print. Click on Submit a Job to begin choosing the file to print. Here you may also check up on your printing allowance and recent print jobs. 

  

 4. From there, select the printer you want to use, the number of copies you would like to print, and then upload the files you want to print. The supported files are:

• PDF’s 
• Most programs allow conversion to PDF 

   5.  Click Upload & Complete and it will begin to upload the files and render them. Once it has done that, it will place you on the print queue and process your job.

   6.  Log Out when you have completed your printing.

Reach out to ITS with any questions:

email:  its@manhattan.edu

Tel:       718-862-7973

Crestron Multihead Dongle

Multihead Dongle

Have you ever been to a classroom that has a cable type your laptop does not support? With the new Crestron Multihead dongle, podiums equipped with the Crestron Control units will now support these four connections:

• USB Type C
• Mini Display Port
• Display Port
• HDMI

Crestron Mulithead Dongle

These Multihead dongle contain all four of these connections on a single cable, meaning you just connect whichever connection your device supports. With the addition of the new Kramer VIA GO wireless presentation systems installed all over campus, the presentation possibilities are endless.

This guide highlights the podium guide which explains the classroom technology that makes use of the Multihead dongle. (Scroll down to view the podium guide with the multihead cable.)


Please take this brief Crestron Multihead Dongle Survey to let us know what you think about the new Multihead dongle.

If you have additional questions about how to use the new Crestron Multihead Dongle please contact:

IT Services

ITS@manhattan.edu or TEL: 718-862-7973

COMPLETE: MCS, ProDev, and LMSCourseDev Moodle Maintenance - Monday 9/9/2019 8AM-12PM

09/09/2019 11:40AM UPDATE: As of approximately 11:30 AM Monday 9/9/2019, Moodle Community Service, ProDev, and LMSCourseDev updates are complete and the systems are back online. 


COMPLETE: MCS, ProDev, and LMSCourseDev Moodle system maintenance has been rescheduled from Friday 9/6/2019 to Monday 9/9/2019. These systems will be running normally on Friday 9/6/2019, but will be offline Monday 9/9/2019 from 8AM-12PM. The main Moodle system (lms.manhattan.edu) will not be affected.

Free Install of Office 365 for up to 5 Personal Devices

Are you still running a really old version of Microsoft Office on your personal device? Have you been avoiding an upgrade to avoid having to pay for it? Well now you no longer have an excuse for not upgrading.

We've worked with our Microsoft representatives to make Office 365 available to you for free on up to 5 personal devices.

This Knowledge Base Article walks you through the process of creating an account on Microsoft's portal. The entire process takes about 5 minutes. It's simple and quick. Once you've created an account, you can install Office 365 on up to 5 personal devices for free.

Free install of Microsoft Office 365 on up to 5 personal devices

Enjoy!

Reach out to ITS with any questions:
email:  its@manhattan.edu
Tel:       718-862-7973

Welcome Back! Fall Semester IT Services Announcements

We would like to welcome everyone back to campus and trust everyone had a relaxing and restorative summer break.

ITS Summer Updates

Client Services and Operations had a busy and very productive summer and would like to share some of our updates and accomplishments as we strive to be a strategic partner and provide exceptional customer service to the entire Manhattan College Community:

Computer Classroom Projector Upgrades 

The purpose of this project is to upgrade projectors across campus to the latest standard.  The objective is to, beginning with smart classrooms, (rooms featuring Crestron units) replace any Dell projector with the Casio laser models. A total of 19 classrooms across campus were upgraded with laser projectors this summer.

Computer Lab Upgrades

Our goal with this initiative is to follow a four year refresh cycle to keep equipment current across campus.  ITS tracks inventory and upgrades labs based on computer warranty expiration date. Faculty and students will return to campus to find significant improvements in the following labs:

De La Salle Hall Room 309
O'Malley Library 1st Floor Computer Lab
Research & Learning Center Room 102

The new computers are small form factor, they will be placed on top of the tables behind the monitors, the new set up allows for more leg room and the computers will be easier to turn on.

ITS Retrofits

The purpose of this project is to upgrade classrooms with older technology, so they can meet the current standard.  The following classrooms were updated:

De La Salle Hall Room 309

Hayden Hall Room 404

Research & Learning Center Room 102

Classroom Renovation included a joint effort with the Facilities Project Management team

IT Services supported converting De La Salle 300, the Capalbo Room, into a latest generation classroom with a laser projector, two TV monitors, 6 ceiling speakers, and a new Kramer VIA GO wireless presentation system. This room is also awaiting a new podium and a Chromebox for Meetings which will allow for video conferencing capability.

Summer Training Initiatives include:

Faculty and staff were able to dive deeper into Google Apps by participating in an 8 week Google Collaboration Challenge (#GSuite Collab). Participants who rose to the challenge not only improved their Google skills in Google Drive, Docs, Calendar and Forms but were awarded a Credly Digital Badge. The training materials are in an online Moodle Course: Google Summer Collaboration Challenge, for those wishing to improve their Google Skills this semester!

ITS Service Report link takes you to a series of links to reports generated by our ticketing and project management system. It includes data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues.

Not sure if a classroom issue has been resolved? Click here for an up to date Room Issues Report: Complete with details on current status of each room that has an issue.

ITS STARS Update:

A Student Technology And Resource Specialist (STARS) is a Manhattan College student who exemplifies Lasallian values by utilizing their unique skill set to assist members of the Manhattan College community. A STAR has a combination of excellent interpersonal communication skills and technology knowledge. STARS show compassion when working with members of the community who are having technical difficulties. STARS will be going through ongoing training this Fall and upgrading their technical skills in order to offer even stronger support to the Manhattan College community. Managers are organizing training and a student management hierarchy with the continued goal of a 90% student run Client Services department in the upcoming Fall 2019 semester.

Reminders

Have a question? Check out our Knowledge Base first.

The best way to get in touch with a Client Services representative is an email to its@manhattan.edu 
or a phone call to x7973 (718-862-7973) 
Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message

Please follow these instructions to update your personal email address:

How to Update Your Personal Email.

Remember that IT Services will never ask you for your password.

We encourage you all to please reset your computer password and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that we can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts. For more details about best practices for keeping your information secure at Manhattan College click this Cyber Safety link found on the ITS website.

Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.

Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.

In lieu of loaning certain cables and remotes, Client Services has installed commonly used VGA and Audio cables as well as projector remotes in all yet-to-be-renovated classrooms. Network cables will be provided to faculty upon request. Faculty requiring other specialty cables or adapters (such as Apple VGA adapters) should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services.

The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices.

Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests.

Client Services currently has 2 convenient locations: Jasper Hall, Ground Floor, North Side & RLC 103C. Please stop by the location closest to you. We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.

Client Services Hours of Operations can be found here.

Computer Lab Hours can be found here.

Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, clients are also able to contact the manufacturer directly to access hardware support and replacement.

Your feedback helps us improve our service and should be sent to: Tell ITS

Don't forget to add us to your Google+ circles +ITS.  Follow us on Twitter @MC_ITS and Instagram mc_ITS.

Check out our Manhattan College ITS Blog.

Thanks and wishing everyone a productive semester on behalf of the ITS team!