25Live Mobile to Transition To 25Live Pro: 1/19/21

 Collegenet has announced that they will be retiring 25Live Mobile AKA Scheduling. This is the version of 25Live most are familiar with as it is the one linked from inside.manhattan.edu. As of Tuesday, January 19th, 2021, we will be transitioning the inside.manhattan.edu link (quicklinks) to 25live Pro. 

This means that if you use the quicklinks to access 25live, it will take you to 25Live Pro beginning January 19, 2021. You can currently access 25Live Pro and we encourage you to do so before the official transition date. You are encouraged to bookmark this direct link to 25Live Pro: https://25live.collegenet.com/pro/manhattan#!/home/dash

For more direction on how to navigate 25livePro please reference this link. 

Holiday Break Phishing Scam Protection

Phishing attacks are on the rise and we are taking steps to prevent these attacks from affecting Manhattan College. ITS would like to request your assistance by asking for your hyper vigilance in regards to potential phishing scams by doing the following: 

1. Never respond to any suspicious or unfamiliar emails. 

2. Report any of these suspicious emails to ITS by forwarding the message to its@manhattan.edu for validation.

3. If you think your account has been compromised contact ITS immediately at 718-862-7973 or emailing its@manhattan.edu

For more information about Phishing scams and how to protect yourself this holiday season please check out the links below:

Holiday Scams and Malware Campaigns
Phishing Infographics
Half of all Phishing Sites Now Have the Padlock

As we approach the Christmas Holiday break, ITS would like to remind campus users that we will NOT be performing updates and will NOT ASK for information from you.   

• ITS will NOT ASK for you to update your password or other personal information.
  
  
• ITS will NOT DISABLE your account over the break if you do not respond to an email.
  
  

Gmail Service Disruption

Update 6:51PM 12/15/20 The issue has been resolved.

 As of 4:29PM 12/15/20 Google is working on a Gmail service disruption.  While the system is working, some users are seeing error messages, slowness and other odd behavior.  Google indicates they are still working on it and a resolution for all users is expected soon.  For more about this outage, see Google's status page for this issue.  As always, you can check all Google Workspace App Status Dashboard.

COMPLETE: Campus Wide Network Maintenance - Sunday 12/20/2020, 8am

UPDATE:  As of 840am, this planned maintenance has been completed successfully. We apologize for any inconvenience that this may have caused.

_______________________________________

ITS will be conducting emergency network maintenance on some switches in our data center that will cause disruption to several campus services, such as Banner, as well as both the wired and wireless network throughout campus. This maintenance will be conducted on Sunday, December 20, 2020 from 8am-930am.

In order to provide secure and reliable network services, ITS will be updating firmware on some critical network equipment in our data center. This maintenance will cause network disruption throughout campus during the duration of the maintenance period.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to ITS by emailing its@manhattan.edu or by calling 718-862-7379.

Service Outage Affecting Multiple Campus Systems

Update 2 - 2:30PM: Services are coming back online.

Update 1 - 2:10PM:  ITS has identified a network outage and is working with our provider to perform further troubleshooting. 

ITS is aware of a service outage affecting multiple campus systems and is in the process of troubleshooting.  We'll provide an update once the extent of the outage is known.

Google Outage Follow-Up

This morning Google experienced a world wide service outage. Many people experienced issues logging into their gmail accounts and accessing applications like Drive Sync, Google Chat, etc. 

So, What exactly Happened? 

At this time it is unclear why the outage occurred. Thankfully, it did not last very long and all Google Workplace applications are currently working. If you would like to monitor the status of Google Workspace applications, please check the Google Workspace Status Dashboard. 

Is there anything that I need to do?

Yes! Please make sure to: 

• Log back into all of your Google apps, including Drive File Stream
  

• Use Google Drive!!
  

• Google Drive protects you from data loss.  It is a great place to store your files, email attachments, and even photos.
  
  

• Using drive also makes for much easier collaborations on documents and files. For example, you can use it to send large attachments with ease.
  
  

• Drive also makes it easier to locate stored or shared files with the power of Google Search. You can also easily store email attachments, such as PDFs, in your drive.
  
  

• Drive is also accessible from any computer, tablet, or device.

• To learn more about backing files up to your drive, check out this link.
  

If you have any questions please reach out to ITS at 718-862-7973 or email its@manhattan.edu 

Google Workspace Major Outage

Update: All Services restored around 7:52AM. 

Google is currently experiencing a major outage across all services.  This means that you may experience issues using their services for the duration.  The Google Workspace Status Dashboard will be the best place to get updates about this issue.