Network Maintenance - Tuesday 12/29

UPDATE 11:00AM
Connectivity to Overlook Manor restored.

UPDATE 8:45AM
ITS is aware of an issue affecting Overlook Manor after the maintenance.  We are investigating.  Overlook is currently OFFLINE.

UPDATE 7:30AM
Most systems back ONLINE including Internet access and JasperNet WIFI.  The planned maintenance has been completed, however, ITS will continue to monitor and test systems to verify that all systems affected are back online.

UPDATE 6:45AM
Maintenance continues and is expected to exceed the initial 7:00AM projected end time.  ITS will post updates as they become available.  We are expecting maintenance to be completed by 9:00AM.

REMINDER:  ITS will be performing network maintenance on Tuesday 12/29 starting at 4:00AM.  During this period, some JasperNet services will be OFFLINE and Internet access from campus locations will be unavailable.  We anticipate the maintenance will be completed by 7:00AM.

Planned Outage - Banner & Self-Service Applications

Information Technology Services will be performing system maintenance upgrades to the database and the Banner administrative systems.  This scheduled maintenance will require that Banner and Self-Service will be offline on December 27th between 7:30am - 1:30pm.  

Thank you for your patience during this outage.

Information Technology Services

Network Maintenance - Tuesday 12/29

ITS will be performing network maintenance on Tuesday December 29th from approximately 4:00AM-7:00AM.  During this time, access to campus network services will be OFFLINE.  This includes ALL JasperNet services as well as campus network access to external resources.

SERVICE RESTORED: Overlook Manor

Network service has been restored to Overlook Manor.  Services started coming back online between 5:00-5:30PM.  All services were restored by 5:30PM including JASPERNET WIFI.  The cause of the issue was a failed fiberoptic transceiver.  A replacement part was obtained from another network location on campus and installed around 4:30PM.

Residents of Overlook Manor who are still unable to connect to JASPERNET WIFI should contact ITS by emailing ITS@manhattan.edu with the subject "Overlook WIFI".  ITS will be monitoring correspondence for the remainder of the evening.

UPDATE: Overlook Manor OFFLINE

ITS has identified a hardware failure in overlook manor.  A fiber optic transceiver that connects the Overlook network to main campus has failed resulting in overlook losing connection to JasperNet.

ITS is in the process of procuring a replacement part.  We anticipate having the part later this afternoon and replacing the failed overlook component by 5pm.

Overlook Manor OFFLINE

ITS has received reports that network connectivity to Overlook Manor is OFFLINE.  We have confirmed the reports and have identified that the uplink to Overlook has been disrupted.  ITS has staff onsite and are working towards repairing the uplink to Overlook.

WIFI Capacity added to Library

ITS has been working in the library all week adding additional capacity as usage increases toward the end of the semester.  You may see ITS staff throughout the library monitoring WIFI through midnight and installing additional hotspots based on WIFI testing and student feedback.  Students experiencing WIFI issues in the library should report locations to ITS by calling x7973 or emailing its@manhattan.edu

On a related note, you'll find power strips and extention cords distributed throughout the library to help students charge their devices while studying...

Additional WIFI Capacity Added to Library #TellITS

As we approach the end of the semester and finals, ITS has added additional WIFI capacity to the Library to handle the anticipated needs of students.  ITS has received reports that WIFI coverage and capacity in the lIbrary has been problematic and has taken steps to deploy supplemental coverage for the busiest weeks of the semester.  A WIFI upgrade is planned for winter break and will make these temporary enhancements permanent.

You Spoke - We Listened! This is a TEMPORARY WIFI HotSpot.   ITS has installed 16 additional WIFI HotSpots throughout the Library to provide extra capacity as the Library gets busier for the last few weeks of the semester.  ITS will be upgrading existing HotSpots and permanently adding new WIFI HotSpots throughout the Library over the winter break to provide far more capacity. Problems connecting? Contact us by calling x7973, emailing its@manhattan.edu or through the links below.

NETWORK OUTAGE - ITS Investigating

ITS is aware of a major network outage affecting most of campus.  We are investigating and will post more information shortly.

UPDATE 11:45AM - The issue has been resolved and all network systems are functioning normally.  The issue was identified as a loss of power to key network equipment located in Horan Hall.  All systems came back online as expected when power was restored.