In our continued efforts to optimize processes, we have created a new process for the Faculty Laptop Initiative (FLI) using the Banner Workflow system.
Banner Workflow is a tool that has enabled us to automate and make electronic processes that in the past were more paper intensive. If you have a process that you would like to try to automate, please reach out to ITS via firstname.lastname@example.org to schedule a meeting with an ITS Banner Workflow consultant.
The new FLI process has two parts. The first part lives in Banner Workflow via Self-Service. This is where the Dean sets eligibility, the Faculty make their selections, and the Dean approves selections. Deans and Faculty will be able to track progress via Self-Service as well.
The second part lives in our TeamDynamix ticketing system. Here, the Faculty member will be able to track progress from order, through preparation, to delivery.
As you can see, the new process is much more transparent and informative. If you are an eligible Faculty member, keep an eye on your email. The system will send an automated email indicating that you are eligible with a link to the request form.
For more information about the FLI, click here.