An update has been applied to the Self-Service timeout page to present a clearer message to users and provide a more intuitive link to reconnect to the Self-Service system. When a session exceeds the 60-minute inactivity timeout, users will be forwarded to the following updated timeout screen:
First, a message will inform the user that a timeout has occurred.
An orange button for SingleSignOn will be available to reconnect to Self-Service as well as a login box for legacy CWID/PIN access. The preferred method of access is via the orange SSO button to "Sign In" using your JasperNet ID.