Tuesday, January 16, 2018

Welcome Back!

We would like to welcome everybody back to campus and trust everyone had a relaxing winter break.

ITS Updates
Client Services and Operations would like to share some of our updates and accomplishments as we strive to be a strategic partner and provide  exceptional customer service  to the entire Manhattan College Community:

Audio Visual Technology Enhancements have been made in the O'Malley Library. A Crestron Control Unit, which is the most up to date and easy to use podium set up for learning spaces, has been installed in O'Malley 100. The Crestron Control Unit is in a new podium. The room upgrade also includes:
  • New Projector screen 
  • New Laser projector

Google Drive File Stream is now in Computer Labs:

Computer labs across Manhattan College now have Google Drive File Stream. This allows faculty and students to access your files on Google Drive as if it was an extra hard drive or flash drive on the computer.

Review attached  Using Google Drive File Stream in Computer Labs Knowledge Base Article (KBA) for instructions.

If you are in a new classroom this semester or need a refresher in the classroom technology we have available please review attached  Podium Guide KBA.  Many of the guides have video tutorials embedded in them which will give you an overview of how to operate the podium or technology in each classroom.

ITS Service Report link takes you to a series of links to reports generated by our ticketing and project management system. It includes data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues.

Not sure if a classroom issue has been resolved?  Click here for an up to date  Room Issues Report Complete with details on current status of each room that has an issue.

If you are a new employee and need resources for how to navigate ITS services on campus review: College Web Resources Links for New Employees

A Student Technology And Resource Specialist (STARS) is a Manhattan College student who exemplifies Lasallian values by utilizing their unique skill set to assist members of the Manhattan College community.  A STAR has a combination of excellent interpersonal communication skills and technology knowledge.  STARS show compassion when working with members of the community who are having technical difficulties.  STARS will be going through ongoing training this Spring and  upgrading their technical skills in order to offer even stronger support to the Manhattan College community.


Have a question?  Check out our Knowledge Base first.

The best way to get in touch with a Client Services representative is an email to its@manhattan.edu or a phone call to x7973 (718-862-7973). Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message.

Remember that we will never ask you for your password. We encourage you all to please reset your computer and provide the temporary password to ITS prior to dropping it off at Client Services. If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that they can assist you in changing your password when working with us. Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to its original state. This is necessary in order to safeguard your password. Remember that you should never give your password out to anyone under any circumstances. Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts.

Client Services can NOT lend out equipment to students. If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf. Note that the Manhattan College employee is responsible for that equipment.

Client Services can provide short-term loaner equipment such as laptops and projectors by reservation. Note that if equipment is needed long term, it should be purchased via your department.  Adjunct Professors may request equipment for the whole semester.  Equipment must be returned at the end of the semester.

In lieu of loaning certain cables and remotes, Client Services has installed commonly used VGA and Audio cables as well as projector remotes in all yet-to-be-renovated classrooms. Network cables will be provided to faculty upon request. Faculty requiring other specialty cables or adapters (such as Apple VGA adapters) should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services.

The Client Services office does not work on personal computers. We will train employees and students and instruct them on how to fix their computers, but personal computers cannot be dropped off for service. No personal items should ever be left in any of the Client Services offices.

Please remember to plan event setups in advance. We work with limited resources so we cannot always complete last minute requests.  
Client Services currently has 3 convenient locations: Jasper Basement, O'Malley Library Circulation Desk & RLC 103C. Please stop by the location closest to you. We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.

Client Services Hours of Operations can be found here.

Computer Lab Hours can be found here.

Campus-owned computers are purchased with hardware support provided by the manufacturer. ITS will diagnose and determine whether manufacturer hardware support is needed. For the fastest service, users are also able to contact the manufacturer directly to access hardware support and replacement.

Your feedback helps us improve our service and should be sent to: manhattan.edu/tellits

Don't forget to add us to your Google+ circles +ITS and follow us on Twitter @MC_ITS

Check out our ITS Blog

Do you think wifi is down in your department? Check out our Known Issues page

Thank you for your attention and enjoy the Spring semester!