In light of all of the disturbances and changes in routine that the COVID-19 virus has caused, I thought it was important that the first Tech Tip be a helpful recommendation related to these changes and disturbances.
Tech Tip # 1
ITS understands and sympathises with the uncertainty and uncomfortability surrounding working remotely and we want to make sure you have the resources and tools that you need. This tip is a good place to start if you are unsure of what you will need, technology wise, to work remotely.
Before you request VPN or a Remote Desktop connection- try to do the things you would normally do at work from home, first. This is important because it will allow you to see what you can and cannot do from your home computer/connection.
There have been many measures taken by ITS and the college to make working remotely as seamless as possible, including removing some VPN requirements from certain services to ensure those who use them regularly can access them easily.
If you have tested this at home and are still having difficulties accessing what you need to, please reach out to ITS as soon as possible so we can help you resolve the issue quickly.
If you have a moment it would be greatly appreciated if you could fill out this form to provide feedback or ask questions about this tip!
For more help, please contact ITS at email@example.com or 718-862-7973