Tuesday, May 5, 2020

Check out Manhattan College's First Ever ITS Chatbot Beta!

🎉 ITS would like to introduce our brand new Client Services & Operations Chatbot Beta! 🎉

For the first time ever ITS at Manhattan College will be rolling out a student developed Chatbot to assist the community with IT related issues. This Chatbot was entirely created by one of our STARS, Alberto DeAngelis ‘20, and was designed to bring you quick resolutions with the information you need to resolve potential issues you might encounter. You can ask the Chatbot questions about an issue you are having and it will quickly try to help you come to the best resolution and send you information from our knowledge base.
phone in hand with robot chatting next to it

The Chatbot is running through Hangouts Chat and is easy to install. To install the Chatbot in your Hangouts please follow these instructions.

ITS is very excited about the deployment of the Chatbot Beta and would like to encourage you to take advantage of it! As this is a Beta version of a Chatbot we are looking for as much feedback as possible. Please fill out our CS&O Chatbot Survey and give us any feedback you may have.