Tuesday, May 1, 2018

UPDATE: 10:45am Banner Production Outage

UPDATE: 10:50am - 2 May 2018

ITS personnel worked much of the night troubleshooting and restoring services. Services were mostly restored in a slightly degraded state by 8am, then completely restored before 9am.

The Banner production issue was found to be completely unrelated to yesterday evening's maintenance and was due to an issue with our primary internet service provider.

Some other services were affected and running in a degraded state when accessed from on campus locations.

Currently we are working with out Internet Service Provider to pinpoint exactly where the issue occurred and ensure it does not happen again.

We will continue to update the blog as we are able to acquire new information.


Dear Colleagues,

While performing maintenance, which required a reboot, the production Banner Admin pages would not come back on line.  ITS has issued a priority 1 ticket with Ellucian, which is the highest level priority available.  An update will be provided once we know more.  Self-Service is not impacted by this outage.

Thank you and we apologize for any inconvenience.

Information Technology Services