Friday, January 18, 2013

Welcome Back Spring 2013

To: The Manhattan College Community
From: Client Services
Re: Welcome back

We'd like to take a minute to welcome everyone back for a new semester.  Please take a minute to read through the following Reminders and Updates:

New Updates:
The following rooms have been renovated over intersession and now include a podium, speakers, and Thin Client computer: 
  • HAY 208
  • HAY 209
  • HAY 210
  • LEO 241
  • LEO 323
  • MGL 109
  • MGL 111
We are starting an AirPlay Pilot allowing you to wirelessly connect to a projector using the AirPlay standard with select devices.  More information to come.  Rooms that are part of the pilot are:

  • DLS 205
  • DLS 207
  • DLS 208
  • DLS 303
  • DLS 304
  • MGL 109
  • MGL 111
  • MGL 201
  • MGL 202
  • MGL 207
  • MGL 214
In lieu of loaning certain cables and remotes, Client Services has installed commonly used VGA and Audio cables as well as projector remotes in all yet-to-be-renovated classrooms.   Network cables will be provided to faculty upon request.   Faculty requiring other specialty cables or adapters (such as Apple VGA adapters) should contact Client Services for assistance purchasing this equipment as they are not stocked or provided by Client Services. 

  1. The best way to get in touch with a Client Services representative is an email to or a phone call to x7973 (718-862-7973).  Note that email and voicemail for this line go to our ticketing system so we encourage you to leave a message.
  2. If you wish to check on the progress of your ticket, you can do so via
  3. Remember that we will never ask you for your password.  We encourage you all to please reset your computer password to a temporary password prior to dropping it off at Client Services.  If you do not do this prior, please allocate an extra 5 minutes to work with a Client Services representative so that they can assist you in changing your password when working with us.  Upon completion of work on your computer, please allocate another 5 minutes so that a Client Services representative can assist you in changing your password back to it’s original state.  This is necessary in order to safeguard your password.  Remember that you should never give your password out to anyone under any circumstances.  Note that the same procedure holds true when you are requesting assistance with one of your Manhattan College accounts.
  4. Client Services can NOT lend out equipment to students.  If a student needs equipment for a project, they must have a Manhattan College employee sign out equipment on their behalf.  Note that the Manhattan College employee is responsible for that equipment.
  5. Client Services can provide short-term loaner equipment such as laptops and projectors by reservation.  Note that if equipment is needed long term, it should be purchased via your department. 
  6. The Client Services office does not work on personal computers.  We will train employees and students and instruct them on how to fix their computers, but personal computers can not be dropped off for service.  No personal items should ever be left in any of the Client Services offices.
  7. Please remember to plan event setups in advance.  We work with limited resources so we can not always complete last minute requests.
  8. Client Services currently has 4 convenient locations: DLS 311, Jasper Basement, LIB 410A, & RLC 103.  Please stop by the location closest to you.  We encourage you to call first to be sure that someone is available as we are constantly assisting the Manhattan College community.
  9. Client Services Hours of Operations can be found here.
  10. Computer Lab Hours can be found here.
  11. Campus-owned computers are purchased with premium hardware support provided by the manufacturer.  ITS will diagnose and determine whether manufacturer hardware support is needed.  For the fastest service, users are also able to contact the manufacturer directly to access hardware support and replacement.
  12. Your feedback helps us improve our service and should be sent to
  13. Don't forget to add us to your Google+ circles +ITS and follow us on Twitter @MC_ITS
  14. Check out our Blog:
  15. Check out our known issues page:

Thank you for your attention.