Wednesday, January 2, 2013

Campus Telephone System Upgrade

Campus Telephone System Upgrade

Work has begun to implement an updated campus telephone system over the next few months.  Please be on the lookout for additional communication regarding this upgrade every couple of weeks.  While much work still needs to be done to implement the new system, a design is in place and staff from the Telephone Department will be surveying campus locations to prepare for implementation.

How will this affect me?
Expect access to a wide range of additional features including voicemail-to-email and a new modern telephone handset while keeping the same phone number.  A project goal is that ALL telephone handsets will be upgraded and will include an LCD display.  Details on features and handsets will be announced in the coming weeks.

When will the system change?
While much “behind-the-scenes” work will be done in January and February, we expect the system to “go live” in mid-to-late March - with much of the telephone handset replacement work being done over Spring Break.

How will I know how to use the new system?
The new telephone system will work the same for making and receiving calls.  Training will be available to all campus users in the weeks leading up to the launch of the new system to address changes in the system as well as how to use new features.  While much of the upgrade will be completed for you, users may be required to update their voicemail greeting or other personalized settings.

A project page has been created for the campus community to provide details regarding the upgrade and answer Frequently Asked Questions.  Please follow the link to the Telephone System Upgrade 2013 project page.