Sunday, August 25, 2013

Client Services PRIORITY Support 8/26/13 - 9/6/13

Client Services will have EXTENDED support hours for the first 2 weeks of the semester to provide priority support for new and returning Faculty and Students for urgent requests as noted below.  Additional support resources within ITS are being allocated to this priority coverage and may result in additional delays for non-urgent requests during this period.

Priority Support:  (7AM - 7PM)

  • JasperNet Account issues such as forgotten username/password
  • Classroom Technology Support
  • Network Issues including WIFI

During this time, we will have additional support staff answering the help line (x7973) with the ability to resolve JasperNet Account issues immediately.**  ITS has also launched phase I of a new JasperNet Account self-help portal to help activate a new account or retrieve a forgotten username/password for an existing account.  To access this new service, navigate to

Please be reminded that all non-urgent requests should be sent to or you can call us at x7973.  For urgent requests, please call x7973.

We thank you for your patience.

ITS relies heavily on student workers for many of the day-to-day support requests.  Student worker resources are limited the first 2-weeks while we hire new students to replace those that have graduated. If you are a student who is eligible for Federal Work Study, please submit your resume and brief cover letter to

** JasperNet account requests will be handled as priority support requests.  Users with a personal email on file (Phase II will also use a personal cell phone number on file - available later this Fall) will be sent instructions on how to access their JasperNet account.  If your personal email address is not on file, you will be asked to receive support in person between 7AM-7PM.